Refused delivery and seller reaction

JoeSaponic

I bought a pizza tray online (Amazon Marketplace). The seller failed to update the listing to indicate dispatch and the delay was growing. When I tried cancelling he said he was unable to as it was all ready in transit. No problem, I said, I'll just refuse delivery, which I did a couple of days ago. Today I learnt the company instructed DPD to redeliver this morning, and following this morning's failed attempt to try again Monday (29th). DPD tell me they can only follow sender instructions, irrespective of my legal right to refuse delivery of any package, and will continue trying for as long as the sender requests it. Similarly they will only stop when he requests it, whatever my wishes on the matter.

Am I powerless - destined to be pestered for evermore with this? What if they just throw it over the fence and claim I signed for it in these days of 'contactless signatures'? Obviously the sender wants me to foot the return costs, but how is this consistent with a legal right to refuse a package?

Thanks.

ashe

I'm pretty sure DPD will attempt to deliver 3 times, but I've refused delivery with them before and they immediately updated it on their hand held terminal and i got a notification to say it was on the way back to the sender. Sounds like they're not completing the request properly to me

JoeSaponic

I don't what to make of it. Do they just bully consumers into accepting what they've all ready legally rejected? I used chat to contact DPD. They insisted it was all to do with the wishes of the sender. Mine are neither here nor there. But where does that leave the right to refuse an order if the sender is in control? Makes no sense.

tonyhender

Sorry you need to sign for it

JoeSaponic

tonyhender said:

Sorry you need to sign for it

Not a chance.

Aylesbury_Duck

Just sign for it then send it back using your rights for distance sales. 

tonyhender

JoeSaponic said:

tonyhender said:

Sorry you need to sign for it

Not a chance.

Should not order stuff if you can't wait. Feel sorry for seller. Do you expect a full refund too. 

[Deleted User]

Should not order stuff if you can't wait. Feel sorry for seller. Do you expect a full refund too. 

 They're legally entitled to a full refund 

cymruchris

Before you ordered a pizza tray, you obviously decided you needed a pizza tray, so what's changed on that front? I find it a bit unusual that although there might have been a delay, and poor communication from the seller, the pizza tray you wanted has arrived at your door, and now you don't want it. What's made you not want the pizza tray that before you wanted it enough to order it?

Aylesbury_Duck

cymruchris said:

Before you ordered a pizza tray, you obviously decided you needed a pizza tray, so what's changed on that front? I find it a bit unusual that although there might have been a delay, and poor communication from the seller, the pizza tray you wanted has arrived at your door, and now you don't want it. What's made you not want the pizza tray that before you wanted it enough to order it?

Doesn't like pizza any more?

JoeSaponic

cymruchris said:

Before you ordered a pizza tray, you obviously decided you needed a pizza tray, so what's changed on that front? I find it a bit unusual that although there might have been a delay, and poor communication from the seller, the pizza tray you wanted has arrived at your door, and now you don't want it. What's made you not want the pizza tray that before you wanted it enough to order it?

The whys and wherefores DON'T MATTER. I am entitled to change my mind for any reason. Companies are not entitled to force me to accept goods I don't want and have all ready rejected. Can't you grasp the implications if this is permitted to stand? Apparently not.

Forget it. Thanks for contributing to the discussion.