Refused delivery and seller reaction

Nifkin

They may have purchased one or more elsewhere in the meantime and don't need a kitchen full of pizza trays?

cymruchris

JoeSaponic said:
I'm done. Thanks to all who tried to engage with the question.

Fair enough. Just seems unusual that someone wanted something enough to order it - and then when they got it - decided they didn't even want to see it. With all the challenges going on in the real world right now, around a pandemic, stretched to the limit courier services, and people generally having to give a little more slack due to these unusual circumstances, you might think that someone that ordered something wouldn't mind being a bit patient and understanding, and would actually be happy to receive their order, even if it was a few days (or even weeks) late, as after all, it was something they obviously wanted enough to order in the first place. 

I'm sure it'll all eventually work itself out, they'll get their tray back, and you'll get your refund. How will you cook a pizza in future though?

Aylesbury_Duck

JoeSaponic said:

cymruchris said:

Before you ordered a pizza tray, you obviously decided you needed a pizza tray, so what's changed on that front? I find it a bit unusual that although there might have been a delay, and poor communication from the seller, the pizza tray you wanted has arrived at your door, and now you don't want it. What's made you not want the pizza tray that before you wanted it enough to order it?

The whys and wherefores DON'T MATTER. I am entitled to change my mind for any reason. Companies are not entitled to force me to accept goods I don't want and have all ready rejected. Can't you grasp the implications if this is permitted to stand? Apparently not.

Forget it. Thanks for contributing to the discussion.

Unfortunately they do matter on a forum.  If you want dispassionate, black-and-white legal advice, you can always pay for it.  Otherwise, you have to accept the questions and opinions that come with the mostly unqualified, but free, advice.  I thought it was a perfectly reasonable question because it came across that you were just being belligerent to teach the vendor a lesson.  

Your last two posts have done much to reinforce that view.

maisie_cat

In these strange times a bit of patience doesn't go amiss and certainly not punishing sellers when items go amiss. 
I ordered from Amazon Marketplace, put in a claim after 6 weeks and got a refund. 2 weeks later the item arrived, it had been all over the place so I went onto Amazon and repaid the seller. I can't really use the item this year now, but it will keep and it did seem mean to return it, it was £14, and is actually £16 now.. 

LABMAN

I've ordered dozens of things in the last three months and almost without exception they've taken longer to be delivered. A bit of patience in these trying times doesn't go wrong.  

cymruchris

maisie_cat said:

In these strange times a bit of patience doesn't go amiss and certainly not punishing sellers when items go amiss. 
I ordered from Amazon Marketplace, put in a claim after 6 weeks and got a refund. 2 weeks later the item arrived, it had been all over the place so I went onto Amazon and repaid the seller. I can't really use the item this year now, but it will keep and it did seem mean to return it, it was £14, and is actually £16 now.. 

it’s always good to hear stories like these. You don’t need congratulating - as you did the right thing without question - but thanks for sharing. It’s a shame others don’t have the same patience. 

mattyprice4004

So you order a tray, get impatient and expect the seller to pay DPD anyway and refund you in full? 
You do know the seller will now need to pay DPD regardless of your refund; how is that fair? 

ThumbRemote

tonyhender said:

JoeSaponic said:

tonyhender said:

Sorry you need to sign for it

Not a chance.

Should not order stuff if you can't wait. Feel sorry for seller. Do you expect a full refund too. 

mattyprice4004 said:

So you order a tray, get impatient and expect the seller to pay DPD anyway and refund you in full? 
You do know the seller will now need to pay DPD regardless of your refund; how is that fair? 

This forum is about consumer rights, not what you think is nice. If the law was on the sellers side you'd be quick to point that out, as you often are on these forums.

The_Rainmaker

OP has previous.

Manxman_in_exile

The_Rainmaker said:

OP has previous.

Having read the "Dud Freezer" and the "Hard drive" threads I see what you mean.