Poor service from 'On the Beach' 18 June at 10:45AM in Coronavirus Travel Help & Info 5 replies 89 views

Neil_Caswell

Hi,
I booked a package holiday to Crete for 9 people that was cancelled due to the Virus. I appreciate that holiday companies are dealing with many problems presently but 'On the Beach' received all my payments on time & it is not unreasonable to consider that my refund is dealt with timely also.
I have contacted them several times since the cancellation & 1 month has passed with no feedback whatsoever.
....any ideas?
 

DrA_Harrogate

This forum is for delayed flights. There are other forums better suited to your enquiry.

phatbear

A month?

I know people who are outstanding refunds from BA and Virgin from the start of the lockdown so close to three months ago!

heatherw_01

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [email protected].

jackieblack

Poor service from On The Beach?
Really? You do surprise me 

Meanwhile, in other news, the Pope is Catholic and bears sh*t in the woods!
Who knew?!
🤷🏻‍♀️

mattyprice4004

Shocker in 'cheap shonky travel agent provides bad service'. 
They're cheap for a reason; bring back the days of booking with a proper holiday company and receiving a modicum of service. 

They're likely operating with a small amount of staff usually, combined with some being off - so you'll just have to be patient.