New washing machine shrinking clothes at 20/30 degrees

ex-homelessdude2

Hi I brought a new washing machine just before lock down and thought i was putting on weight as my washed clothes felt alot tighter than normal. 

I started to measure my clothes before and after wash and noticed all ad shrunk,some by a couple of inches.

When i noticed i immediately turned off the spin cycle and spun them separately for 2 minutes or just hung them up above the bath to catch the drips but the problem persisted.

As its new ive only used for quick washed which ar either 20 or 30 degrees(which doesn't clean too good) according to the manual.

anyone know of any reason why this is happening or my legal rights as my clothes are now ruined?

plus i cant do any washing now.

Its a Haden(no ive never heard of them either)HW1206.

sorry if in wrong forum...

[Deleted User]

Where did you bring it to? Was it new, who was the retailer and how much did you pay - I can't find much when I Google except for used machines. I can't see how a machine can shrink clothes unless the temperature was set wrong. How will your prove your clothes have shrunk because of the machine?

Supersonos

Could be a fault with the thermostat?  

Aylesbury_Duck

Must be a thermostat problem, unless OP is washing clothes that aren't designed to be machine washed at all?

OP,  run an empty cycle at that temperature and test the temperature by placing your hand on the viewing glass periodically.  At 20 or 30 degrees it shouldn't feel warm, whereas if the thermostat is faulty and it's overheating, it'll feel hot. 

Pollycat

Aylesbury_Duck said:

Must be a thermostat problem, unless OP is washing clothes that aren't designed to be machine washed at all?

OP,  run an empty cycle at that temperature and test the temperature by placing your hand on the viewing glass periodically.  At 20 or 30 degrees it shouldn't feel warm, whereas if the thermostat is faulty and it's overheating, it'll feel hot. 

I wash loads of things that say 'hand wash only' and even 'dry clean clean only' at 30 degrees silk & delicates wash and have never had a disaster so I agree with the possible thermostat problem.

ex-homelessdude2

Aylesbury_Duck said:

OP,  run an empty cycle at that temperature and test the temperature by placing your hand on the viewing glass 

yeh ive done that already and its cold/room tempature as its 30degrees. someone suggested i disconnect cold fill hose and fill up bucket o see if hot water coming through pipes.

Supersonos said:

Could be a fault with the thermostat?  

is that the thermostat in the washing machine or my boiler?

thx
als yes its brand new and purchase from brightsparks(they havent responded to emails or phone call yet) and i have no idea ow to prove either.

tehone

Is a a hot and cold fill machine (two connections). Make sure they are around the correct way.
Also on some machine I had in the past it had the option of achieving a 30% wash in say one of two ways (I'm simplifying the process, but you should get the idea)
1) Fill with hot water and then cold to cool it down to 30%
or
2) Fill with cold water and then heat up to to 30%

Option 1) was cheaper in terms of energy usage, but obviously option 2) is better for clothes that can't cope with hotter temperatures 

There was a button called something like "Economy Fill" that toggled between the choices

Supersonos

tehone said:

Option 1) was cheaper in terms of energy usage, but obviously option 2) is better for clothes that can't cope with hotter temperatures 

How is option 1 cheaper?

Depends how the water is heated (immersion, gas, LPG, oil) and then there's the potential heat loss from boiler to washing machine.

Cold fill would always be more economical and almost certainly cheaper.

ex-homelessdude2

no economy fill

my kitchen sink was moved a few years ago adding couple metres of pipes which now means sometime cold tap sometimes runs hot water for 10-20 seconds as its left in pipes. so thought that might be problems but hot and cold are only connected at tap.

sheramber

Is this the company?
https://brightsparksonline.com/about-us/

Zandoni

Put the machine on with no clothes in and feel the outside of the door to try and establish how hot it is.