Barclaycard chargeback for cancelled holiday - any success stories?

[Deleted User]

I raised a chargeback today for a cancelled holiday (payments were to a third party provider who is offering vouchers). Has anyone successfully obtained a refund? They are stating it may take 8 weeks.

[Deleted User]

Yes, some have.  Of course, it all depends on the specific contract.

[Deleted User]

Hi zx, I think I am just asking from a generic point of view. Someone in a similar predicament who could offer advice would be great of course

jonesMUFCforever

There is no generic point of view - it depends on the contract you entered into and who cancelled.

[Deleted User]

Ok let me rephrase, has anyone who has had their flight cancelled by the operator had any refund given via the chargeback route?

MCFC - regardless of the contrast I entered into they broke it by cancelling my flight. I genuinely thought this would have been obvious. Why would I cancel a holiday then ask for a refund? Each to their own I guess!

Nebulous2

My flight was cancelled  on 19th March. First contacted Barclaycard 23rd March by secure message, sent a wad of documents on 10th April. Trying not to phone and add to the queues but cracked and called on Friday. They told me they couldn't give an estimated timescale. 25 new people had been trained to deal with chargebacks and were due to start soon. 

It's unlikely to be a quick turnaround. 

[Deleted User]

Nebulous2 said:

My flight was cancelled  on 19th March. First contacted Barclaycard 23rd March by secure message, sent a wad of documents on 10th April. Trying not to phone and add to the queues but cracked and called on Friday. They told me they couldn't give an estimated timescale. 25 new people had been trained to deal with chargebacks and were due to start soon. 

It's unlikely to be a quick turnaround. 

Did you get your interest back straight away? They’ve told me 8 weeks, I always thought with chargebacks they gave you the money back straight away then if the chargeback was unsuccessful they take it back off you

MEM62

redditrabbit said:

MCFC - regardless of the contrast I entered into they broke it by cancelling my flight. I genuinely thought this would have been obvious. 

There is no "Regardless of the contract I entered into".  The contract is material to your claim and your assumption that the contract has been broken is incorrect and certainly not "obvious".  The fact that your holiday has been cancelled is not a breech of contract.  It is a failure to provide the service that you paid for and will be dealt with as per the terms of the contract.      

[Deleted User]

MEM62 said:

redditrabbit said:

MCFC - regardless of the contrast I entered into they broke it by cancelling my flight. I genuinely thought this would have been obvious. 

There is no "Regardless of the contract I entered into".  The contract is material to your claim and your assumption that the contract has been broken is incorrect and certainly not "obvious".  The fact that your holiday has been cancelled is not a breech of contract.  It is a failure to provide the service that you paid for and will be dealt with as per the terms of the contract.      

In all honesty, why would I cancel then do a chargeback? If I cancelled thats my choice and would not expect my money back, thats what I thought was obvious, not the terms of my contract.

No, it wont be dealt with as per the terms of my contract - EU Law overrides any terms of contract. 

Nebulous2

redditrabbit said:

Nebulous2 said:

My flight was cancelled  on 19th March. First contacted Barclaycard 23rd March by secure message, sent a wad of documents on 10th April. Trying not to phone and add to the queues but cracked and called on Friday. They told me they couldn't give an estimated timescale. 25 new people had been trained to deal with chargebacks and were due to start soon. 

It's unlikely to be a quick turnaround. 

Did you get your interest back straight away? They’ve told me 8 weeks, I always thought with chargebacks they gave you the money back straight away then if the chargeback was unsuccessful they take it back off you

I don’t have any interest. I pay my bill in full every month. They did tell me interest would be suspended on the disputed amount until a decision is reached. 

MEM62

redditrabbit said:

MEM62 said:

redditrabbit said:

MCFC - regardless of the contrast I entered into they broke it by cancelling my flight. I genuinely thought this would have been obvious. 

There is no "Regardless of the contract I entered into".  The contract is material to your claim and your assumption that the contract has been broken is incorrect and certainly not "obvious".  The fact that your holiday has been cancelled is not a breech of contract.  It is a failure to provide the service that you paid for and will be dealt with as per the terms of the contract.      

In all honesty, why would I cancel then do a chargeback? If I cancelled thats my choice and would not expect my money back, thats what I thought was obvious, not the terms of my contract.

No, it wont be dealt with as per the terms of my contract - EU Law overrides any terms of contract. 

I am not suggesting that you cancelled.  I read your post to indicate that the operator cancelled.  As such the T's & C's in the contract relating to cancellation by the operator will apply.  The contract will not be silent on this subject.  What does it say?    
Nothing in your previous posts indicates a discrepancy between the contract terms and EU Legislation.