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I am up against a brick wall with Scottish Power. I am trying to claim my solar FIT payment but because we have had a record three months of sun the claim is well above average. Their website therefore refuses to accept my reading. OK, with a normal company I might be able to speak to someone about this, but not with Scottish Power. I have had to have it registered as a complaint but no good from that - still no response. Their email address did not respond, their phone number was just an outgoing message. I suspect that if I gave them an excessive consumption reading they would be very happy to charge me, but when I have a claim I cannot even get anywhere with them. It is extremely frustrating.