LHH Scotland cottage booking refund

Sylvestris

The Scotsman article about LHH Scotland refusing refunds (see previous link posted by Sutch) can also be found on the Scotsman's Facebook page. https://www.facebook.com/TheScotsmanNewspaper. You can make your feelings known and leave comments on the post......  

ElvisU309

Sylvestris said:

The Scotsman article about LHH Scotland refusing refunds (see previous link posted by Sutch) can also be found on the Scotsman's Facebook page. https://www.facebook.com/TheScotsmanNewspaper. You can make your feelings known and leave comments on the post......  

Thanks! Comment posted. 

Sutch

Hot off the press from The Sunday Times Travel supplement
"Thanks for passing this over to us - sorry to hear you've had so much trouble with LHH.

Would you like help resolving this? If so, our Travel Doctor, Julia Brookes, would be a good person to contact - you can email her on traveldoctor@thetimes.co.uk. Please note that due to time constraints she is not able to get back to everyone.

Best wishes"
Can I encourage all those with a vested interest to submit their own tales of woe? The more correspondence the better and the more likelihood of publicity and resolution - Thanks.

RoLam

LHH Scotland took our full payment of £2.900 and refuses to give us back our money. We booked a large property, Poyntzfield House, owned by Sarah Fraser, last November for my husband's 50th in May. Due to Covid 19 we could not travel, however we never cancelled our booking, LHH was simply unable to provide the service we had paid for. We had asked many times in writing for a refund with no luck. They keep referring us back to their lawyers.They were 4 key workers in our group and LHH Scotland is keeping our money. They had offered to re book but that was not possible for us, we claimed it through our Credit card but they appealed it back. Now we are in the process of appealing again to our credit card. The way we've been treated is appalling, please never ever use LHH Scotland.

Warren14

RoLam said:

LHH Scotland took our full payment of £2.900 and refuses to give us back our money. We booked a large property, Poyntzfield House, owned by Sarah Fraser, last November for my husband's 50th in May. Due to Covid 19 we could not travel, however we never cancelled our booking, LHH was simply unable to provide the service we had paid for. We had asked many times in writing for a refund with no luck. They keep referring us back to their lawyers.They were 4 key workers in our group and LHH Scotland is keeping our money. They had offered to re book but that was not possible for us, we claimed it through our Credit card but they appealed it back. Now we are in the process of appealing again to our credit card. The way we've been treated is appalling, please never ever use LHH Scotland.

RoLam, there is a group on Facebook that has been created for people affected by LHH refusing refunds, please join if you are on Facebook https://www.facebook.com/groups/516608742384123/?ref=share

Sylvestris

RoLam said:

LHH Scotland took our full payment of £2.900 and refuses to give us back our money. We booked a large property, Poyntzfield House, owned by Sarah Fraser, last November for my husband's 50th in May. Due to Covid 19 we could not travel, however we never cancelled our booking, LHH was simply unable to provide the service we had paid for. We had asked many times in writing for a refund with no luck. They keep referring us back to their lawyers.They were 4 key workers in our group and LHH Scotland is keeping our money. They had offered to re book but that was not possible for us, we claimed it through our Credit card but they appealed it back. Now we are in the process of appealing again to our credit card. The way we've been treated is appalling, please never ever use LHH Scotland.

Rolam. Each member of your group separately needs to register a complaint with the (CMA) Competition and Markets Authority. https://www.coronavirus-business-complaint.service.gov.uk/ The more complaints registered the more likely it is that the CMA will directly investigate LHH Scotland.

 Each member of your group should also leave a review on Trustpilot.  This won’t get you your money back but it will make you feel better and it will definitely hack off Wynne Bentley the owner.

Sutch

 Each member of your group should also leave a review on Trustpilot.  This won’t get you your money back but it will make you feel better and it will definitely hack off Wynne Bentley the owner.

I think things have moved beyond "hacking off Wynne Bentley". There is a point at which a suppler/provider crosses the line between fighting their corner to uphold their business and flagrant disregard for all customers and the law of the land. Under this sort of pressure it becomes totally disreputable and bordering on the criminal, in my opinion.

helensoutar

I too am a victim of LHH Scotland. I have logged with the CMA, placed a negative review on Trustpilot, and emailed various Scottish MSPs, Nicola Sturgeon, the Scottish press, Visit Scotland and the Trading Standards team in Scotland etc. I am not going to let this go. This company is treating customers despicably. They  cancelled my holiday due to COVID 19 lock down, refused to refund my deposit, refused to postpone and re-book my holiday and refused to issue a credit note. I have never dealt with such a rude and inflexible and unscrupulous business ever before. After all we have all been through over the last few months we do not need this stress. Stay away from this company -be warned.

Sylvestris

Another unhappy customer. Succinct 1-star rating on Trustpilot posted today by Euan. Posted here to maintain a record as LHH Scotland will get it removed

 Abhorrent Company !!! We booked a large holiday home with LHH. Due to the Covid pandemic LHH cancelled our booking.

No credit note, and no reschedule without agreeing to new and completely unfair terms and conditions. NO REFUND of our £900.00 stating our deposit was non refundable. This company is bordering on the criminal - avoid like the plague.

superbigal

If you fancy actually costing them some money.  Coordinate a few thousand people to continually click on their link via google adds.  Cost them a pretty some for zero return and feckk up their stats.