Asda delivery alcohol with security tags, struggling for refund
in Gone Off!
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I had an Asda delivery 8 days ago, cost over £200. Amongst it was 6 bottles of alcohol, all in bag, which still had the security tags. My husband and I returned them to the delivery driver, as wehwe for years with Asda/Tesco/Sainsbury, with any items that are unsuitable. I have always received an email and refund promptly after delivery date. On this occasion I didn't, so rang twice during the week, told I would receive a refund, and today received an email asking me to provide photos of the items in question, to which I don't have, as I fully trusted the driver and the process. I replied stating this and said surely there is a process with the driver when they return to store, that the van is checked and any refunds owing are processed. Has anyone had experience of this? I am owed £86 and am now getting worried. I am unsure how I should have handled the situation, looking back? It has never happened before, and had I kept the items, would I have been able to return to store, knowing I would set the alarms off? I would have been mortified. It only seemed natural to hand them back to the driver.