Asda delivery alcohol with security tags, struggling for refund

Steve_L

Personally, I'd have rung them to ...

1. Advise them of the error, so that training can be given to prevent it happening again, and .

2. To ask their permission to (carefully) take a hacksaw to the security tags, as these are ASDA's property.

The tags are plastic, the bottle is thick glass. Only the tag is going to come off second best to a hacksaw.

elsien

Steve_L said:

Personally, I'd have rung them to ...

1. Advise them of the error, so that training can be given to prevent it happening again, and .

2. To ask their permission to (carefully) take a hacksaw to the security tags, as these are ASDA's property.

The tags are plastic, the bottle is thick glass. Only the tag is going to come off second best to a hacksaw.

None of which is of any help to the OP as they didn't do that and now need their money back.

PLRFD

Will the OP confirm one way or another did they order the alcohol ?

DCFC79

mikb said:

and had I kept the items, would I have been able to return to store, knowing I would set the alarms off? I would have been mortified.

If the alarm goes off while you are bringing things into the store, you are the world's worst shoplifter

This is where you would take a copy of the order made so you can easily explain it.

Steve_L

elsien said:

Steve_L said:

Personally, I'd have rung them to ...

1. Advise them of the error, so that training can be given to prevent it happening again, and .

2. To ask their permission to (carefully) take a hacksaw to the security tags, as these are ASDA's property.

The tags are plastic, the bottle is thick glass. Only the tag is going to come off second best to a hacksaw.

None of which is of any help to the OP as they didn't do that and now need their money back.

The post was a personal observatiion.  I suspect that the OP may not possess the tools and/or skills and/or will to remove the tags. 

fleemkt

Fortunately, I've not yet had to return anything to Asda.

Slightly off topic if I may - do you get a picking list / delivery note with your Asda deliveries?

Debran

fleemkt said:

Fortunately, I've not yet had to return anything to Asda.

Slightly off topic if I may - do you get a picking list / delivery note with your Asda deliveries?

I've had an Asda delivery this morning and a delivery note by email timed 3.04 pm.

Incidentally today was the first time since the pandemic that I did not receive my goods in carrier bags.  If this information is on the website then I have missed it.  The driver was very patient whilst I took the items out of his boxes.  I did notice, however, that the website says they are now accepting returns.

millie

I had most of my order in plain bags this morning, the larger items like cereals were loose in the crate. Think it must depend on the store. The driver did take my unwanted substitution back and I had the message 30 minutes later to say it had been refunded.

fleemkt

So there's no hard copy document to check deliveries, except to print off ourselves?

Bacman

Steve_L said:

2. To ask their permission to (carefully) take a hacksaw to the security tags, as these are ASDA's property. 

The tags are plastic, the bottle is thick glass. Only the tag is going to come off second best to a hacksaw.

Asda delivering the items to you means they have transferred ownership to you, including their tags. Easy enough to use a knife to remove the tag.