NS&I Junior ISA Transfer Time

Frodshaw

DavidT67 said:

DavidT67 said:

Three weeks for them to send paper form asking for same details provided online, allegedly as source bank required a signature.  Another three weeks since and now the account details have disappeared from NS&I online completely!   One hour queue to speak to them on phone.  So not going well.  Seems like they've been overwhelmed by demand.

Hmm, NS&I Twitter help states that you can't add to JISA until transfer completes and yes, weirdly it disappears from online dashboard whilst transfer in progress.  So stuck in limbo for six weeks and counting.

Nine weeks and one transfer completed.  
Ten weeks and another which actually left Santander early still no sign off it.  
Might as well renew my driving license and apply for a passport given how well all these Govt departments are coping with demand for their services ! 

There should be some kind of warning notice from NS&I that these JISA transfers can take some considerable time.

DavidT67

85 days and still no sign of missing money, no correspondence from NS&I since June. No response to emails.

Over an hour on phone hold hell, (seriously how bad is their 30 second loop of music!), just to be told they'll put a note on my compliant case; but can't actually put me through to someone who might do something constructive to locate the money.

 

Opening case with Financial Ombudsman.  Never giving NS&I a penny ever again !