renewed virgin and they arent honouring the agreed on the phone price

smoggieboy

managed to negotiate my bill down from a rip off £89 p/m to £60p/m was fairly content with that and went on holiday for a couple of weeks and forgot all about it. just noticed a few months later that they never honoured the £60 p/m and instead charge me £69.50 p/m instead. when iv contacted them they are saying theres no record of the £60 agreed rate and reckon they sent me a confirmation email with the £69.50 rate and because i never replied they say iv agreed. Now iv never received this email and was certainly never told there was an email to check.

Is there anything else i can do, iv asked for proof of the email being sent, the agent im dealing with is yet to reply.

feel iv been completely hoodwinked here because i was going to cancel and i said i would only consider £60 p/m

Any help much appreciated

 

[Deleted User]

smoggieboy said:went on holiday for a couple of weeks 

During the Lockdown? 

Also never checked your bill online (for "a couple of months"?)
  

Ooookay...

[Deleted User]

Check your junk folder. If you’ve no email then you have no re course. You can cancel as you won’t be under contract if there is no email. 

pphillips

VM need to honor the agreed price or you don't have a new 12 month contract with them. Despite what they say, they cant impose a different 12 month contract on you by email.