renewed virgin and they arent honouring the agreed on the phone price

in TV MoneySaving
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smoggieboysmoggieboy Forumite
11 Posts
Fifth Anniversary Combo Breaker
managed to negotiate my bill down from a rip off £89 p/m to £60p/m was fairly content with that and went on holiday for a couple of weeks and forgot all about it. just noticed a few months later that they never honoured the £60 p/m and instead charge me £69.50 p/m instead. when iv contacted them they are saying theres no record of the £60 agreed rate and reckon they sent me a confirmation email with the £69.50 rate and because i never replied they say iv agreed. Now iv never received this email and was certainly never told there was an email to check.

Is there anything else i can do, iv asked for proof of the email being sent, the agent im dealing with is yet to reply.

feel iv been completely hoodwinked here because i was going to cancel and i said i would only consider £60 p/m

Any help much appreciated



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