TUI Promise Update 21/05 @12pm

photome

Fly100 said:

TELLIT01 said:

That contains nearly as much waffling as a Matt Hancock reply to a question at the daily Government briefing.

Im only the messenger, look at this way, you are still alive to complain about our Government, you could be in the USA.

Not sure what you mean by the USA comment, their death rate per capita is lower than many European countries including the UK..Sweden who didnt lock down has the highest

Pollycat

dharris17 said:

Please tell me the trick tog etign through to them i am currently meant to be on my holidays and have not been able to get through at all 

Hopefully - by allowing customers who want a refund to apply online (but only if you already have your refund code), it may reduce the number of calls.

photome said:

Not sure what you mean by the USA comment, their death rate per capita is lower than many European countries including the UK..Sweden who didnt lock down has the highest

Interesting comment.

On the website I'm looking at, both Spain and Italy figures are higher than the UK. And so is Belgium.

And surprisingly, San Marino is the highest with 41 deaths over a population of 33,923.

Fly100

photome said:

Fly100 said:

TELLIT01 said:

That contains nearly as much waffling as a Matt Hancock reply to a question at the daily Government briefing.

Im only the messenger, look at this way, you are still alive to complain about our Government, you could be in the USA.

Not sure what you mean by the USA comment, their death rate per capita is lower than many European countries including the UK..Sweden who didnt lock down has the highest

I was referring to Mr Trump. 

RiaMaria

We also received this email yesterday, which now states that you can "move your holiday for free and pay the outstanding balance later".

However we are currently due to travel at the beginning of August, so we have already paid the outstanding balance, as the repeated emails chasing us for the money were threatening to cancel our holiday and so we would lose the deposit (of over £1000) which we were not prepared to do. 

So, does anyone know, if we now go and move our holiday for free (which we couldn't do before) will they refund us our "outstanding balance" amount, to be repaid nearer the time again. We were taking my mother away so think it would probably be better to move the trip to this time next year, but I don't really want them to sit on over £4k of our money for the next 15 months, as a lot can happen in that time.


Thanks!

NoodleDoodleMan

"Hopefully - by allowing customers who want a refund to apply online (but only if you already have your refund code), it may reduce the number of calls."

Does it apply to both online and store bookings ?

I got the impression it's for the former, not clear on the latter though.

It will reduce the amount of calls - TUI appear to have reduced the 'phone in time window to 5:30pm from 7pm.

Here's the link - https://www.tui.co.uk/destinations/contact-us/pre-travel

In theory, if this applies to both types of bookings, then it should eliminate the need to call in, although without TUI releasing the refund credit codes more quickly this will continue to be problematic.

janmkl

Just received my refund from tui.
Was from coronavirus cancelation march 21st.
So since they updated the refund regulations yesterday, my refund went in to my bank same day.
So hopefully you all get your refunds soon

pattycake

RiaMaria said:

We also received this email yesterday, which now states that you can "move your holiday for free and pay the outstanding balance later".

However we are currently due to travel at the beginning of August, so we have already paid the outstanding balance, as the repeated emails chasing us for the money were threatening to cancel our holiday and so we would lose the deposit (of over £1000) which we were not prepared to do. 

So, does anyone know, if we now go and move our holiday for free (which we couldn't do before) will they refund us our "outstanding balance" amount, to be repaid nearer the time again. We were taking my mother away so think it would probably be better to move the trip to this time next year, but I don't really want them to sit on over £4k of our money for the next 15 months, as a lot can happen in that time.


Thanks!

I moved my June holiday to the same time in June 2021.  No they do not refund the money paid. It is just moved to the new holiday.  I did this before the 20% incentive was offered and we have around £120 more to pay but not until nearer our new departure date.

Incidentally, I had a holiday in April cancelled with Tui.  I received my RCN plus 20%.  Having read of the difficulties in contacting Tui by phone I hadn’t done anything.  Now I’ve had the email regarding online refunds, I have filled in the form and supposedly I will be refunded to the original payment method (credit card in my case) within 4 weeks.

RalphWiggam

no refund in my bank yet

stephenadarglas

In my opinion the USA will open up normal flights quicker than any other country when the politics suits.  I hope so.  Going to Miami at the end of October.

NoodleDoodleMan

TUI seny my refund code yesterday afternoon - submitted - now let's see how long before it appears on credit card.