Consumer rights - full refund on opened item

liggerz87

I think what they mean by Bluetooth theres Bluetooth 4 and now the new one is 5

Manxman_in_exile

DoaM said:

Bluetooth ear buds fall into the Hygiene bracket per consumer rights cancellation exclusions ... provided that they were supplied in a hygiene-sealed package.

Serious question - what counts as a "hygiene-sealed" package?  Are ear buds in a backless* blister pack stapled to cardboard in a sealed package? 

*ie the blister pack itself is not sealed or "welded" whatever.

EDIT:  Not questioning how the OP's earbuds were sealed - I'm just wondering what counts as sealed.  Obviously some welded plastic packs are sealed because they're almost impossible to open, but how sealed is "sealed"?  Is a sticky label on a cardboard box flap a seal?

DoaM

If the goods can be returned to their original packaging without any evidence of them having been removed, then they're not hygiene sealed. If you have to tear open the packaging/break a visible seal then they can be claimed to be hygiene sealed. (IMHO) Whether said goods fall into the hygiene classification (which removes the right to cancel for change of mind) is another matter - I believe ear buds do.

CardinalWolsey

Has the OP tried this (from the Sony online help):

Selecting the volume setting for Bluetooth streaming

Depending on the Bluetooth device, the volume may not be adjustable using the player.

In this case, try [Use Enhanced Mode].

1. On the playback screen, tap the menu items in the following order.

    – [Settings] – [Audio Device Connection Settings] ([Bluetooth]) – [Use Enhanced Mode].

Ditzy_Mitzy

Just out of interest, too, would the headphones really be considered 'unfit for purpose' simply because they are incompatible with one particular music player? I presume, from what's been said, that the headphones would work properly when allied to another, compatible, music player and, from that, would think they aren't defective goods in the true sense. There's been no suggestion that the items, the music player and headphones, were sold as a set or advertised as being compatible with each other specifically. 

mattyprice4004

SeymourButtz said:

JamoLew said:

were they sold as a package claiming to be compatible ?
have you any research/evidence from anywhere that would suggest they are ?
if not, then they ARE fit for purpose (probably), just not the purpose that you want them to be f

The Sony NW A55L doesn't come with any headphones so I bought them as two separate items. Unfortunately I was under the impression that Bluetooth is backward compatible so any version was fine but it appears not.

There's part of your problem - you being under the impression of something doesn't mean you have rights against the issue. 
I might be under the impression that Tesco will give me a free £100 voucher for walking into their store - but that's not the reality

JamoLew

There's part of your problem - you being under the impression of something doesn't mean you have rights against the issue. 
I might be under the impression that Tesco will give me a free £100 voucher for walking into their store - but that's not the reality

I think its actually £50 - your expectations are obviously too high

SeymourButtz

CardinalWolsey said:

Has the OP tried this (from the Sony online help):

Selecting the volume setting for Bluetooth streaming

Depending on the Bluetooth device, the volume may not be adjustable using the player.

In this case, try [Use Enhanced Mode].

1. On the playback screen, tap the menu items in the following order.

    – [Settings] – [Audio Device Connection Settings] ([Bluetooth]) – [Use Enhanced Mode].

You got my hopes up for a minute.
I have now tried this but it makes no difference as I still cannot change the volume in the ear buds.
To check that the ear buds do work I have also paired them with my Huawei phone and an Iphone and with both devices the volume can be changed by using the volume control.
No nearer a solution which I find hard to accept. Surely modern tech such at these should be compatible.

SeymourButtz

mattyprice4004 said:

SeymourButtz said:

JamoLew said:

were they sold as a package claiming to be compatible ?
have you any research/evidence from anywhere that would suggest they are ?
if not, then they ARE fit for purpose (probably), just not the purpose that you want them to be f

The Sony NW A55L doesn't come with any headphones so I bought them as two separate items. Unfortunately I was under the impression that Bluetooth is backward compatible so any version was fine but it appears not.

There's part of your problem - you being under the impression of something doesn't mean you have rights against the issue. 
I might be under the impression that Tesco will give me a free £100 voucher for walking into their store - but that's not the reality

I don't think it is that unreasonable for the technically challenge to be able to go out and buy a pair of wireless ear buds that are designed to work with a Bluetooth device without carrying out a full in depth technical review of each products specifications. Obviously that's where I am going wrong.

SeymourButtz

Ditzy_Mitzy said:

Just out of interest, too, would the headphones really be considered 'unfit for purpose' simply because they are incompatible with one particular music player? I presume, from what's been said, that the headphones would work properly when allied to another, compatible, music player and, from that, would think they aren't defective goods in the true sense. There's been no suggestion that the items, the music player and headphones, were sold as a set or advertised as being compatible with each other specifically. 

I don't recall suggesting the JBLs are defective but have said they are unfit for my purpose. I also confirmed they were not sold as a set. Unfortunately I assumed that wireless ear buds would work with a Bluetooth device - how wrong I was.