Very Abysmal Customer Service

jennifafa17

My problem is that Very have said they will provide a full refund when they are deactivated from my account. I have deactivated them but am unable to reach anyone in authority to tell - the letter I received via Royal Mail has no telephone number or email address (I have written back to the address but am not holding my breath)  Very have said if they not deactivated they will be destroyed. I just need to tell them but how ??? 

sheramber

Moglex said:

sheramber said:

but would you see a display model working and buy a new one, never out of the box.?

That's generally the way things work.

Are you suggesting that if someone sees a 65" TV working in a shop, that they should insist the one they want to buy is unboxed and set up?

Good luck with that.

I know that and you know that but lammy82  doesn't seem to know that

JReacher1

DoaM said:

jon81uk said:

They have no obligation to refund you for a used item unfortuantly. The fact you can't get through at the moment due to staff levels from Covid isn't great but the fact you have opened and used the items means you aren't legally entitled to a refund in the first place. You will just have to keep trying or ask for the items to be returned back to you.

Is the wrong answer. Notwithstanding any T&Cs that Very may have, the legal position (for online sales) is that the seller must accept returns and provide a refund. The amount of refund though can be reduced depending on how much (if any) the consumer's handling of the goods has reduced their value. (I'll be charitable and say that I think this is what you meant but you expressed it incorrectly).

I don’t believe this is true. 

By returning the iPads locked to the OP’s iCloud ID the iPads are completely worthless and can’t be used. They therefore have zero value and so no refund will be issued. 

Very are perfectly right to say they won’t refund until the OP has rectified this situation. 

JReacher1

jennifafa17 said:

My problem is that Very have said they will provide a full refund when they are deactivated from my account. I have deactivated them but am unable to reach anyone in authority to tell - the letter I received via Royal Mail has no telephone number or email address (I have written back to the address but am not holding my breath)  Very have said if they not deactivated they will be destroyed. I just need to tell them but how ??? 

Before they destroy the iPads they would check again whether they are now deactivated. If you have done it properly then they should identify this and you’ll get a refund. 

I don’t believe Very have shown “abysmal customer service” as the issue has been caused by yourself which has delayed this. Have you tried using live chat on the website?

DoaM

JReacher1 said:

DoaM said:

jon81uk said:

They have no obligation to refund you for a used item unfortuantly. The fact you can't get through at the moment due to staff levels from Covid isn't great but the fact you have opened and used the items means you aren't legally entitled to a refund in the first place. You will just have to keep trying or ask for the items to be returned back to you.

Is the wrong answer. Notwithstanding any T&Cs that Very may have, the legal position (for online sales) is that the seller must accept returns and provide a refund. The amount of refund though can be reduced depending on how much (if any) the consumer's handling of the goods has reduced their value. (I'll be charitable and say that I think this is what you meant but you expressed it incorrectly).

I don’t believe this is true. 

By returning the iPads locked to the OP’s iCloud ID the iPads are completely worthless and can’t be used. They therefore have zero value and so no refund will be issued. 

Very are perfectly right to say they won’t refund until the OP has rectified this situation. 

You haven't stated anything that contradicts what I said, ergo what I stated was true and you actually agree with me.
I didn't state how much refund they were entitled to, simply that (legally) they are entitled to a refund. (Read the legislation if you don't believe me). Enforcing the right to a refund is another matter.

JReacher1

DoaM said:

JReacher1 said:

DoaM said:

jon81uk said:

They have no obligation to refund you for a used item unfortuantly. The fact you can't get through at the moment due to staff levels from Covid isn't great but the fact you have opened and used the items means you aren't legally entitled to a refund in the first place. You will just have to keep trying or ask for the items to be returned back to you.

Is the wrong answer. Notwithstanding any T&Cs that Very may have, the legal position (for online sales) is that the seller must accept returns and provide a refund. The amount of refund though can be reduced depending on how much (if any) the consumer's handling of the goods has reduced their value. (I'll be charitable and say that I think this is what you meant but you expressed it incorrectly).

I don’t believe this is true. 

By returning the iPads locked to the OP’s iCloud ID the iPads are completely worthless and can’t be used. They therefore have zero value and so no refund will be issued. 

Very are perfectly right to say they won’t refund until the OP has rectified this situation. 

You haven't stated anything that contradicts what I said, ergo what I stated was true and you actually agree with me.
I didn't state how much refund they were entitled to, simply that (legally) they are entitled to a refund. (Read the legislation if you don't believe me). Enforcing the right to a refund is another matter.

I don’t agree you are right. 

Due to the OP’s actions the value of the goods when returned was £0  

Is a refund of £0 really a refund? I would suggest it isn’t. 

DoaM

The goods will still have some intrinsic value ... even if broken for spares. So a refund of £0 would be highly unlikely.

You can spin this any way you like - you're still wrong. What I've described is the legal position.

JReacher1

DoaM said:

The goods will still have some intrinsic value ... even if broken for spares. So a refund of £0 would be highly unlikely.

You can spin this any way you like - you're still wrong. What I've described is the legal position.

I’m not wrong and I think you’re misunderstanding the legal position....

What  you appear to believe is that I can buy a TV, take it home, completely destroy it e.g kick it to bits, set it on fire etc and then send all the broken, burnt pieces back to the shop and they will then have to provide at least a partial refund 😂

DoaM

Nice straw man example there

JReacher1

DoaM said:

Nice straw man example there

Ah so you agree that example is ridiculous 😉

which means you also agree that the retailer does not legally have to refund the item if the item has no value based on the recipients actions!

in which case you seem to agree with my original point so I’m not sure what your complaining about 😂