Double glazing problems all windows and both front and back door

ElephantBoy57

FFSsamber said
ive had new windows and doors fitted now for 3 years. I’ve had lots of issues with the installation, and complained over 20 times, every time they come out they never do a proper inspection and try to do as little as possible.

Some of the photos do look dire, but they were installed three years ago. You mention the tendering process, is this social housing and the work was carried out by their contractor?

Would it be better to complain to the council, their energy efficiency department or maybe the CEO?

FFSsamber

Hi elephant boy 

i am paying £200 per month over 5 years for this, the house is mine not council property.

Aylesbury_Duck

Did you mean "rendering" rather than "tendering"?

evenasus

https://www.which.co.uk/reviews/double-glazing/article/how-to-buy-double-glazing/your-rights-when-buying-double-glazing#yourrightswithdgproblems

I believe you've already tried 1, 2 & 3. 

4. Get a third-party involved There are a number of organisations that run Competent Persons Schemes, such as BM Trada, BSI, Fensa and Napit. Many of these run their own Alternate Dispute Resolution schemes, so can step in to help get things resolved.  The Glass and Glazing Federation (GGF) offers a free conciliation service if you're using one of its members.  Fensa has a complaints process if you're unable to resolve issues directly with one of its members.  There is also the Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS), which has a free consumer advice line and free access to the Ombudsman.  

FFSsamber

Aylesbury_Duck said:

Did you mean "rendering" rather than "tendering"?

Yes oops

Silvertabby

This is truly shocking.  I wouldn't let these cowboys back into my home even if they offer to do remedial work - the whole lot needs ripping out out re-doing properly with all new doors and windows.

Have you spoken with Trading Standards or taken legal advice? 

ADD: We had all new doors and windows fitted 12 years ago.  We didn't need to re-decorate, let alone re-plaster or re-render,  and the windows and doors are all still pristine.  OK, the outer layer of the front door started to peel 9 years 10 months into the 10 year guarantee - but they supplied and fitted a new panel without a quibble.  Then when we had engineered oak fitted in the hallway, the front door wouldn't fit over the higher floor level so Mr S rang them for help.  An engineer popped round an hour later and adjusted the door.  No charge, all part of the after sales service.   Not all of these companies are like yours, so don't let them kid you into believing that this level of workmanship is the industry norm. 

FFSsamber

Silvertabby said:

This is truly shocking.  I wouldn't let these cowboys back into my home even if they offer to do remedial work - the whole lot needs ripping out out re-doing properly with all new doors and windows.

Have you spoken with Trading Standards or taken legal advice? 

ADD: We had all new doors and windows fitted 12 years ago.  We didn't need to re-decorate, let alone re-plaster or re-render,  and the windows and doors are all still pristine.  OK, the outer layer of the front door started to peel 9 years 10 months into the 10 year guarantee - but they supplied and fitted a new panel without a quibble.  Then when we had engineered oak fitted in the hallway, the front door wouldn't fit over the higher floor level so Mr S rang them for help.  An engineer popped round an hour later and adjusted the door.  No charge, all part of the after sales service.   Not all of these companies are like yours, so don't let them kid you into believing that this level of workmanship is the industry norm. 

I have spoken with TS they said write a letter so I did they refused to answer it in writing. I’ve gone to loan company now only paying £1 per month until it’s sorted. But now the loan company have reported me to credit score company’s that I’ve missed payments, which I haven’t I’m paying the agreed £1 and haven’t missed a payment. My credit score has now dropped from 450 to 133 points my credit score in now a joke it’s so unfair.
i can’t even get a loan now at s good rate 
so so annoying. 

Silvertabby

FFSsamber said:

Silvertabby said:

This is truly shocking.  I wouldn't let these cowboys back into my home even if they offer to do remedial work - the whole lot needs ripping out out re-doing properly with all new doors and windows.

Have you spoken with Trading Standards or taken legal advice? 

ADD: We had all new doors and windows fitted 12 years ago.  We didn't need to re-decorate, let alone re-plaster or re-render,  and the windows and doors are all still pristine.  OK, the outer layer of the front door started to peel 9 years 10 months into the 10 year guarantee - but they supplied and fitted a new panel without a quibble.  Then when we had engineered oak fitted in the hallway, the front door wouldn't fit over the higher floor level so Mr S rang them for help.  An engineer popped round an hour later and adjusted the door.  No charge, all part of the after sales service.   Not all of these companies are like yours, so don't let them kid you into believing that this level of workmanship is the industry norm. 

I have spoken with TS they said write a letter so I did they refused to answer it in writing. I’ve gone to loan company now only paying £1 per month until it’s sorted. But now the loan company have reported me to credit score company’s that I’ve missed payments, which I haven’t I’m paying the agreed £1 and haven’t missed a payment. My credit score has now dropped from 450 to 133 points my credit score in now a joke it’s so unfair.
i can’t even get a loan now at s good rate 
so so annoying. 

Are these cowboys still in business?  Would your local newspaper be willing to run a 'just look at these pictures' item?  
All I can offer is my sympathy, I'm afraid.  I do hope you find a way out of this.  

Silvertabby

FFSsamber said:

Silvertabby said:

This is truly shocking.  I wouldn't let these cowboys back into my home even if they offer to do remedial work - the whole lot needs ripping out out re-doing properly with all new doors and windows.

Have you spoken with Trading Standards or taken legal advice? 

ADD: We had all new doors and windows fitted 12 years ago.  We didn't need to re-decorate, let alone re-plaster or re-render,  and the windows and doors are all still pristine.  OK, the outer layer of the front door started to peel 9 years 10 months into the 10 year guarantee - but they supplied and fitted a new panel without a quibble.  Then when we had engineered oak fitted in the hallway, the front door wouldn't fit over the higher floor level so Mr S rang them for help.  An engineer popped round an hour later and adjusted the door.  No charge, all part of the after sales service.   Not all of these companies are like yours, so don't let them kid you into believing that this level of workmanship is the industry norm. 

I have spoken with TS they said write a letter so I did they refused to answer it in writing. I’ve gone to loan company now only paying £1 per month until it’s sorted. But now the loan company have reported me to credit score company’s that I’ve missed payments, which I haven’t I’m paying the agreed £1 and haven’t missed a payment. My credit score has now dropped from 450 to 133 points my credit score in now a joke it’s so unfair.
i can’t even get a loan now at s good rate 
so so annoying. 

Are these cowboys still in business?  Would your local newspaper be willing to run a 'just look at these pictures' item?  
All I can offer is my sympathy, I'm afraid.  I do hope you find a way out of this.  

FFSsamber

Silvertabby said:

FFSsamber said:

Silvertabby said:

This is truly shocking.  I wouldn't let these cowboys back into my home even if they offer to do remedial work - the whole lot needs ripping out out re-doing properly with all new doors and windows.

Have you spoken with Trading Standards or taken legal advice? 

ADD: We had all new doors and windows fitted 12 years ago.  We didn't need to re-decorate, let alone re-plaster or re-render,  and the windows and doors are all still pristine.  OK, the outer layer of the front door started to peel 9 years 10 months into the 10 year guarantee - but they supplied and fitted a new panel without a quibble.  Then when we had engineered oak fitted in the hallway, the front door wouldn't fit over the higher floor level so Mr S rang them for help.  An engineer popped round an hour later and adjusted the door.  No charge, all part of the after sales service.   Not all of these companies are like yours, so don't let them kid you into believing that this level of workmanship is the industry norm. 

I have spoken with TS they said write a letter so I did they refused to answer it in writing. I’ve gone to loan company now only paying £1 per month until it’s sorted. But now the loan company have reported me to credit score company’s that I’ve missed payments, which I haven’t I’m paying the agreed £1 and haven’t missed a payment. My credit score has now dropped from 450 to 133 points my credit score in now a joke it’s so unfair.
i can’t even get a loan now at s good rate 
so so annoying. 

Are these cowboys still in business?  Would your local newspaper be willing to run a 'just look at these pictures' item?  
All I can offer is my sympathy, I'm afraid.  I do hope you find a way out of this.  

I will take this all the way, as I’ve nothing to lose.
i need the loan company to complete the investigation, maybe call in third party ASAP
im getting damp problems now so need to push this fast now before damage is done to the property.
Thanks for the advise