Double Glazing cracked - Company shut due to Covid

sudgolf

Morning
We have woken up this morning to find a large and growing crack on the interior pane of glass to our bedroom window. Having moved into the house in November last year we were given the paperwork for the original install which came with a 10 year guarentee. 
Having called the company this morning they are shut due to COVID. This is an emergency repair and we want to claim it under the guanrentee however would seem we are unable to do so.

Does anyone have any suggestions? We could ofcourse pay out for the repair however if this is under warranty we would rather do that than spend the money.

Thank you, 

theoretica

Not having seen it, is it really an emergency and a bigger repair if it is left until the company is open again?

stueyhants

Can you not live with it for a few weeks or months, the fix will be a new glass unit whether it’s a small crack or a crack across the whole panel. It’s unlikely to be a safety hazard if you are careful with the window as the glass will still be secure in the frame. I’d wait a few more weeks as firms start to open up rather than rush a fix now.

sudgolf

theoretica said:

Not having seen it, is it really an emergency and a bigger repair if it is left until the company is open again?

Having woken up at 7am this morning it has gone from circa 6 inches high (and spreading side-ways), to just over half way up the window (maybe 20 inches high)
The sun hits our window during the morning so given the speed at which it is spreading im worried it may end up shattering. 

Soot2006

I have a cracked pane in my conservatory, from edge to edge. Seems to have stabilised like that but I stuck a bit of clear window film over the top "just in case" ... I'll probably forget all about it, now.

shaun_from_Africa

Have a look at the guarantee documents and see if it is insurance backed and if so, see if you can get hold of the insurance company named.
If not, how much did the window concerned cost? And how did you pay for it?
If it was over £100 and you paid some or all of it on credit, contact the credit provider and ask about  a "section 75" claim.
One other thing I would do is to get a roll or two of wide sticky tape and put loads of it on the window. This should help contain the glass should it shatter.

Davesnave

Even if it shatters there is still the outer pane, so what's the problem? I broke one of our windows with a stone from a brushcutter and it was fascinating watching the lines in the safety glass spread. Not such fun picking up the tiny lumps when it collapsed, but there was still the inner pane and the window stayed un-mended for months.

Mutton_Geoff

shaun_from_Africa said:

If not, how much did the window concerned cost? And how did you pay for it?
If it was over £100 and you paid some or all of it on credit, contact the credit provider and ask about  a "section 75" claim.

The OP moved into the house last November.

I doubt the insurance will cover as most of these policies have too many wriggle clauses. Look at the glass very carefully and see if you can see an impact point somewhere near the start of the crack (small spot). If you see one, the insurance certainly won't pay. Replacement sealed unit around £100-£150.

For now, stick some sellotape over the crack, preferably the 2" wide clear packing stuff. No need to cover the window with it, just follow the line of the crack (and beyond).

FreeBear

Mutton_Geoff said: The OP moved into the house last November.

I doubt the insurance will cover as most of these policies have too many wriggle clauses.

The policy & guarantee may not be transferable to the new owner (or may require a fee to be paid to do so).

How old are the windows anyway ?

EssexExile

The sealed units may not be covered for 10 years, check the paperwork.

TELLIT01

Davesnave said:

Even if it shatters there is still the outer pane, so what's the problem? I broke one of our windows with a stone from a brushcutter and it was fascinating watching the lines in the safety glass spread. Not such fun picking up the tiny lumps when it collapsed, but there was still the inner pane and the window stayed un-mended for months.

If it shatters the problem is the glass from the broken inner pane will fall inwards.  Glass all over the floor is not a good idea.