Jet2 Delay Payment & Cancellation

Panda1234

Hi

Jet2 have just offered to extend my payment owed to the by another 4 weeks (it was due tomorrow). If I take them up on the offer then cancel I think I would still be liable for the normal cancellation charges, is that correct?

thanks 

bradders1983

Yes you would.

Panda1234

Brill thanks, as I suspected 👍

Musicwolf

I have just received a similar email and text.  I'd already looked into the T&C as I was planning to cancel.  My reading is that you would have to pay (more than just the deposit) if you cancel less than 10 weeks before departure.  If you were to take up the 'offer' to pay only 6 weeks before departure but then cancelled you would be liable for 70% of the cost of the holiday.

An incredibly cynical move by Jet2 as many people will not be aware of these terms.

Panda1234

Indeed! I was hoping for some information about lockdown restrictions and quarantine on return, however in the current situation I can’t afford to shell out £2k to not be able to go and not be covered by insurance 

Musicwolf

I tried to call to cancel but got a recorded message to say that they 'weren't taking calls due to C19'.  On their website I found information to say that you can now cancel online.  After 6 attempts to logon I got in through 'Manage My Booking'.  When you click the cancel link you are told to email them at reservations@jet2holidays.com and they say they will be in touch to discuss options but I made it clear in my email that I wish to cancel and that I understand that will be only liable to the extent of my deposit.  I've kept copies of the emails, a log of attempts to call and a screenshot of their site stating that you can cancel by email.

Claireyfish

I received the email and text today, and I think it's really misleading. I think a lot of people will make the (very reasonable) assumption that if they are letting you pay your balance later, then up until you've paid that balance you'd still be free to cancel without being liable to pay anything further. Having read the T&Cs I agree with Musicwolf,  but I wanted to look on here and get a second opinion (and I'm a solicitor!). 

I also noticed that while the website says you can cancel by email, the T&Cs only say you cancel in "writing" which is not defined and by phone. I might send a hardcopy letter as well.

Our balance is due on 20 May, and we've decided that if we don't get a cancellation from Jet2 before then we're going to cancel and forfeit our deposit, rather than have the hassle of trying to get the £1800 balance back.

bhoogenberg1

Claireyfish said:

I received the email and text today, and I think it's really misleading. I think a lot of people will make the (very reasonable) assumption that if they are letting you pay your balance later, then up until you've paid that balance you'd still be free to cancel without being liable to pay anything further. Having read the T&Cs I agree with Musicwolf,  but I wanted to look on here and get a second opinion (and I'm a solicitor!). 

I also noticed that while the website says you can cancel by email, the T&Cs only say you cancel in "writing" which is not defined and by phone. I might send a hardcopy letter as well.

Our balance is due on 20 May, and we've decided that if we don't get a cancellation from Jet2 before then we're going to cancel and forfeit our deposit, rather than have the hassle of trying to get the £1800 balance back.

I’m in the same position, only paid deposit so far. I think by the letter of the T&Cs you would be liable but I think that they’d find it very hard to get it off you given the uncertainty, plus I think that some people will be held to going on a holiday where you end up on a beach with Perspex screens and hotels with face masks, not my kind of holiday. They are playing a game of trying to keep their liquidity with consumers cash. Given the FCO guidance I don’t see how they can honour anyone’s holiday

bhoogenberg1

bradders1983 said:

Yes you would.

What if you’ve only paid the deposit?

Panda1234

Musicwolf said:

I tried to call to cancel but got a recorded message to say that they 'weren't taking calls due to C19'.  On their website I found information to say that you can now cancel online.  After 6 attempts to logon I got in through 'Manage My Booking'.  When you click the cancel link you are told to email them at reservations@jet2holidays.com and they say they will be in touch to discuss options but I made it clear in my email that I wish to cancel and that I understand that will be only liable to the extent of my deposit.  I've kept copies of the emails, a log of attempts to call and a screenshot of their site stating that you can cancel by email.

We decided it was too greater risk and the odds weren’t in our favour so we’ve cancelled today. The link on ‘manage your booking’ just asked me to confirm I wanted to cancel and press ok. I had confirmation email within seconds 

miles70

I had extended my Jet2holiday payment, thinking  it would give me more time to contact them and consider my options. Thankfully I checked the terms and it looks like I would of had to pay at least 30% of the value once I delayed payment beyond 10 weeks. I have now cancelled and lost £360 deposit, but if I would of cancelled a day later I would of owed them over £2000. Even if I would of made payment and jet2holidays then cancelled I would not feel confident in getting my money back in a reasonable time. And if by a Miracle the holiday went ahead in July, I would of had to try to get a further 2 weeks off work to isolate at home on return. Sad but had to cut my losses.