Jet2 Delay Payment & Cancellation

Musicwolf

Panda1234 said:

We decided it was too greater risk and the odds weren’t in our favour so we’ve cancelled today. The link on ‘manage your booking’ just asked me to confirm I wanted to cancel and press ok. I had confirmation email within seconds 

Was this for a holiday or just a flight?  I've tried again this evening and it is still telling you that you cannot cancel online.  They ask you to email them and they will make contact with you.

gstarkevo

I have a holiday booked with Jet2  in August ,Sunday the 3rd  email them to cancel my holiday to amendmybooking@jet2holiday.com I have only paid £220 and the rest of the balance is coming out on May 23rd but I have heard nothing back from the email can I get in touch with my bank and just stopped the payment for the rest of the balance coming out

yorkshirechap74

I also have a holiday booked with Jet2 due to fly the end of July and am in the exact same situation, I used their online portal to try and amend the holiday keeping the deposit but flying and taking the holiday later in the year and didn't hear anything back, I tried to message them on Twitter since some online posts have said they are answering them quicker however nothing, I got the same email saying that my final payment will be due to go out 6 weeks before the holiday but as you say the cancellation policy says you are still eligible for some payment which is not helpful.  I also spoke to my credit card company about cancelling the card to stop them taking the payment since I can't cancel or amend the holiday it seems and they said that because Jet2 have already been authorised on the card/account from when I paid the deposit they can't block it and to keep evidence of email correspondence in case it needs to be disputed if they do take the payment, annoyingly the first correspondence was done through Jet2's own portal.
From my point of view, Jet2 haven't paid anything for the holiday since the flights haven't taken place yet and the hotels don't get paid until after you've been and checked out!?!  Very frustrating and bad customer experience to be honest.

tsmiggy54

If you unfortunately lost your credit card, how would this work, with regard to them taking payment, assuming your credit card company would have to issue a new one. 

PhillBabb44

I emailed Jet 2 to cancel a week and a half before my balance was due to be taken from my credit card and didn't receive a reply. i had taken them up on the extra few weeks and i think i was 65 days from flying.
i cancelled the card i had paid on as they too said they couldn't stop the payment - guess what........Jet 2 tried to take the payment and emailed me four consecutive days to say they couldn't offering me different ways to give them my money. A couple of days later they replied confirming the cancellation with only loss of deposit.
do as above says - conveniently lose your card and stop payments on it if you are happy losing your deposit and keeping your money in your own pocket not Jet 2's.

Butts

PhillBabb44 said:

I emailed Jet 2 to cancel a week and a half before my balance was due to be taken from my credit card and didn't receive a reply. i had taken them up on the extra few weeks and i think i was 65 days from flying.
i cancelled the card i had paid on as they too said they couldn't stop the payment - guess what........Jet 2 tried to take the payment and emailed me four consecutive days to say they couldn't offering me different ways to give them my money. A couple of days later they replied confirming the cancellation with only loss of deposit.
do as above says - conveniently lose your card and stop payments on it if you are happy losing your deposit and keeping your money in your own pocket not Jet 2's.

Amazing how many people with future balances they may not want to pay and a card registered with the provider are losing them 
I am in the same "unfortunate" position !!

ess0two

Butts said:

PhillBabb44 said:

I emailed Jet 2 to cancel a week and a half before my balance was due to be taken from my credit card and didn't receive a reply. i had taken them up on the extra few weeks and i think i was 65 days from flying.
i cancelled the card i had paid on as they too said they couldn't stop the payment - guess what........Jet 2 tried to take the payment and emailed me four consecutive days to say they couldn't offering me different ways to give them my money. A couple of days later they replied confirming the cancellation with only loss of deposit.
do as above says - conveniently lose your card and stop payments on it if you are happy losing your deposit and keeping your money in your own pocket not Jet 2's.

Amazing how many people with future balances they may not want to pay and a card registered with the provider are losing them 
I am in the same "unfortunate" position !!

Even more amazing people giving holiday co's free money

bhoogenberg1

Hello everyone

II had an interesting update from Jet2 holidays - i emailed them when i had originally extended the balance payment by 2 weeks - i was worried that i would be liable for costs as per the T&C's. I'm due to travel end July, balance due today (15th May). They wrote to confirm that after extending the balance due by 2 weeks, you could still cancel at deposit only stage.

After receiving the text about only needing to pay balance 6 weeks  before departure, i asked the same question about liability for costs of the holiday should i decide to cancel with 6 weeks to go. The lovely lady at Jet2 holidays confirmed in writing that " If only the deposit has been paid then you won’t be required to pay more" 

I hope that gives some piece of mind to those that are very close to having to pay their balance and have fear of being held accountable for further costs. So it seems they have done this to provide assurances to customers and allow them to work through the cancellations in departure order which is actually very good. So if things don't improve by 6 weeks before your departure, and your holiday is cancelled, you will be entitled to your deposit back. Likewise if you cancel with 6 weeks to go, you don't owe them any money if you've only paid a deposit at that stage.

tsmiggy54

ess0two said:

Butts said:

PhillBabb44 said:

I emailed Jet 2 to cancel a week and a half before my balance was due to be taken from my credit card and didn't receive a reply. i had taken them up on the extra few weeks and i think i was 65 days from flying.
i cancelled the card i had paid on as they too said they couldn't stop the payment - guess what........Jet 2 tried to take the payment and emailed me four consecutive days to say they couldn't offering me different ways to give them my money. A couple of days later they replied confirming the cancellation with only loss of deposit.
do as above says - conveniently lose your card and stop payments on it if you are happy losing your deposit and keeping your money in your own pocket not Jet 2's.

Amazing how many people with future balances they may not want to pay and a card registered with the provider are losing them 
I am in the same "unfortunate" position !!

Even more amazing people giving holiday co's free money

The circumstances vary, some people can accept vouchers/refunds, and rearrange holidays, yet i would imagine plenty, do not have that luxury. Loss of a possible deposit of  £60 per person, against a payment of thousands, sometimes is the only alternative.

Musicwolf

By way of update (satisfactory ending)

Jet2Hol didn't get back to me re my request to cancel before the balance was due (10 weeks prior to departure) and balance was taken automatically, however, last week they replied to my email and gave me the option of either a cancellation (with loss of initial deposit / insurance) or credit for full amount vs a later hol.  I opted for the cancellation and this morning the money was paid into my account.  Clearly they have been inundated but, once I reach the top of the pile, they were easy to deal with and confidence fully restored.