Horizon Parking fine for driving in and out of Sainsburys

Nisha20

This company is an absolute joke. They don't respond to appeals via their website, you cant call them as they are not taking calls due to covid-19 and they tell you to email them. When you email them they don't respond to that either.

I made a quick trip to Sainsburys in Stamford Hill on February 17th, The images they sent me of my car driving into the car park (head lights shown), then an image of me driving out of the car park (break lights shown). But they claim my car was parked there.

I have tried contacting them on numerous occasions, but their website, by phone and by email. BUT NO RESPONSE other than the letters demanding payment.

I resorted to printing off all emails sent and sending them with a letter via recorded delivery.

I finally got a response from them and it just stated that they had contacted me by email (even though they hadn't) and they cant deal with multiple appeals and then gave me the 24hr payment line details.

Im now in the process of writing another letter asking for a copy of the email they "supposedly" sent.

I dont want to pay a fine that shouldnt be a fine! What should i do?

Has anyone had any luck with actually getting through to these imbecile's

Umkomaas

For how long was your vehicle there?

Im now in the process of writing another letter asking for a copy of the email they "supposedly" sent.

Don't write them a letter, send them a SAR to which they are legally required to respond. 

https://legalbeagles.info/library/guides_and_letters/court/subject-access-request/

Have you complained to Sainsbury's, they can get this cancelled  

Have you read the NEWBIES FAQ sticky, first post, yet?

Redx

complain to the CEO of Sainsburys by email, that should have been your initial reaction and is still your best action even now

D_P_Dance

It is not a fine, it is an invoice from an ex-clamper to compensate them for the alleged harm they suffered when you did what you did. We call it a scam. Pay them not a penny unless a judge so orders it.

Nine times out of ten these tickets are scams, so consider complaining to your MP, it can cause the scammer extra costs and work, and has been known to get the charge cancelled.

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the DVLA's date base more rigorously policed, persistent offenders denied access to the DVLA database and unable to operate.

Hopefully, when life gets back to normal, it will become impossible for those scammers who are left to continue their vile trade, but until this is done you should still complain to your MP, citing the new legislation.

http://www.legislation.gov.uk/ukpga/2019/8/contents/enacted

Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.

Scrapit

Fighting can be difficult and time consuming. It may take up to 6 years to conclude. You will need to research and may need write alot. You may be facing a trip to court. You will most likely repeatedly receive threatening letters from "legal" types and debit collectors. Do you want that?
The decision is yours.

Ralph-y

Please ignore the post above ..... complaining to CEO of Sainsburys will end this now

Ralph

MistyZ

Check out these 2 fairly recent posts re. Horizon & Sainsbury's.  The first a quick cancellation by the manager (you can try the manager first then rapidly escalate to CEO if no joy) and the other a slightly rarer example of a successful first appeal:
https://forums.moneysavingexpert.com/discussion/6066526/horizon-sainsbury-s-parking-anpr

 https://forums.moneysavingexpert.com/discussion/6093675/pcn-from-horizon-bpa-forgot-to-pay-to-park

You may need write bit poss lot but probs not

beamerguy

Scrapit said:

Fighting can be difficult and time consuming. It may take up to 6 years to conclude. You will need to research and may need write alot. You may be facing a trip to court. You will most likely repeatedly receive threatening letters from "legal" types and debit collectors. Do you want that?
The decision is yours.

Normally I would say that this sounds like a parking company but as you have over 1000 posts, I think not for you but hey, you are not a regular on this forum and you are not in a position to ask people if they "want that"
Guess you have had a bad experience without the help of this forum

Fruitcake

As already advised, complain to the store manager and/or the CEO.

If you appealed (hopefully as keeper without blabbing about the driver's identity) using the appeal portal on the scammer's website, but have not received reply, then complain to the BPA. Even if they are short staffed and cannot currently deal with the appeal, they should at least have acknowledged the appeal.

DoaM

The quoted poster is a regular in the Motoring board ... their posts tend to receive similar responses therein.

pould

beamerguy said:

Scrapit said:

Fighting can be difficult and time consuming. It may take up to 6 years to conclude. You will need to research and may need write alot. You may be facing a trip to court. You will most likely repeatedly receive threatening letters from "legal" types and debit collectors. Do you want that?
The decision is yours.

Normally I would say that this sounds like a parking company but as you have over 1000 posts, I think not for you but hey, you are not a regular on this forum and you are not in a position to ask people if they "want that"
Guess you have had a bad experience without the help of this forum

I thought the same thing - a rather bizarre comment for this forum where we actively encourage people to fight these spurious charges.