Does anyone know how to get hold of Lumo (if you're not a customer yet)? 11 May at 4:42PM in LPG, Heating Oil, Solid & Other Fuels 21 replies 182 views

kennyvinegar

Hi all,

Moved into a house on 18th March which is supplied by Lumo.  Haven't heard anything from them so went online to find contact details.  It seems you can only do this if you already have an account with them - everything is an online form.  There's a form for filling in your details if you've moved into a Lumo-supplied property, but they want my bank account details (says its optional but you can go no further if you don't fill them in!).  I'm not having them set up a DD without knowing how much for.  No social media to contact them on either.  Does anyone have an email address or phone number?

Mister_G

You have posted in the LPG, Heating Oil, Solid & Other Fuels section.

If you post in the Energy section you may get more response.

Biscuit_Tin

kennyvinegar said:

Hi all,

Moved into a house on 18th March which is supplied by Lumo.  Haven't heard anything from them so went online to find contact details.  It seems you can only do this if you already have an account with them - everything is an online form.  There's a form for filling in your details if you've moved into a Lumo-supplied property, but they want my bank account details (says its optional but you can go no further if you don't fill them in!).  I'm not having them set up a DD without knowing how much for.  No social media to contact them on either.  Does anyone have an email address or phone number?

https://lumoapp.co.uk/moving-home/

If it requires an account number, enter "0"

Kitchen_Sink

Note that Lumo is a trading style of Ovo Energy.
Lumo is app based and requires you to agree to pay via direct debit.
If you are not prepared to accept the Lumo terms, then contact Ovo who will set you up with an alternative tariff for you.

kennyvinegar

Biscuit_Tin said:

kennyvinegar said:

Hi all,

Moved into a house on 18th March which is supplied by Lumo.  Haven't heard anything from them so went online to find contact details.  It seems you can only do this if you already have an account with them - everything is an online form.  There's a form for filling in your details if you've moved into a Lumo-supplied property, but they want my bank account details (says its optional but you can go no further if you don't fill them in!).  I'm not having them set up a DD without knowing how much for.  No social media to contact them on either.  Does anyone have an email address or phone number?

https://lumoapp.co.uk/moving-home/

If it requires an account number, enter "0"

Thanks but I've tried that, and a host of other combinations, but it just says 'Account number not found'.

kennyvinegar

Kitchen_Sink said:

Note that Lumo is a trading style of Ovo Energy.
Lumo is app based and requires you to agree to pay via direct debit.
If you are not prepared to accept the Lumo terms, then contact Ovo who will set you up with an alternative tariff for you.

I'll give it a go, but from what I've read Ovo don't deal directly with Lumo accounts.

Hasbeen

kennyvinegar said:

Biscuit_Tin said:

kennyvinegar said:

Hi all,

Moved into a house on 18th March which is supplied by Lumo.  Haven't heard anything from them so went online to find contact details.  It seems you can only do this if you already have an account with them - everything is an online form.  There's a form for filling in your details if you've moved into a Lumo-supplied property, but they want my bank account details (says its optional but you can go no further if you don't fill them in!).  I'm not having them set up a DD without knowing how much for.  No social media to contact them on either.  Does anyone have an email address or phone number?

https://lumoapp.co.uk/moving-home/

If it requires an account number, enter "0"

Thanks but I've tried that, and a host of other combinations, but it just says 'Account number not found'.

Did Lumo not send you an account number when you registered with them back in March as a new customer? No emails in spam/junk mail box etc?

Kitchen_Sink

kennyvinegar said:

Kitchen_Sink said:

Note that Lumo is a trading style of Ovo Energy.
Lumo is app based and requires you to agree to pay via direct debit.
If you are not prepared to accept the Lumo terms, then contact Ovo who will set you up with an alternative tariff for you.

I'll give it a go, but from what I've read Ovo don't deal directly with Lumo accounts.

You don't have a Lumo account yet, nor will you unless you agree to their terms and conditions
What have you read? I suggest you read Lumo's terms and conditions. That's what I did!

kennyvinegar

Hasbeen said:

kennyvinegar said:

Biscuit_Tin said:

kennyvinegar said:

Hi all,

Moved into a house on 18th March which is supplied by Lumo.  Haven't heard anything from them so went online to find contact details.  It seems you can only do this if you already have an account with them - everything is an online form.  There's a form for filling in your details if you've moved into a Lumo-supplied property, but they want my bank account details (says its optional but you can go no further if you don't fill them in!).  I'm not having them set up a DD without knowing how much for.  No social media to contact them on either.  Does anyone have an email address or phone number?

https://lumoapp.co.uk/moving-home/

If it requires an account number, enter "0"

Thanks but I've tried that, and a host of other combinations, but it just says 'Account number not found'.

Did Lumo not send you an account number when you registered with them back in March as a new customer? No emails in spam/junk mail box etc?

I haven't registered with them as they haven't contacted me.  I moved into a property supplied by them so have been expecting them to contact me by letter, like companies normally do. Up until looking the other day I had no idea they were an online app.  And i check my spam folder every day, but i don't see how they're supposed to contact me aside from by letter as they don't have my email, hence why I'm trying to contact them.

You can fill out a moving house form which you still need an account number for (0s have worked), however they say giving them your bank details is optional, but it's not.  I just want to know how much the DD will be before they take it as my husband has lost his job due to coronavirus, hence why i would like to speak to someone.

Gerry1

kennyvinegar said:

I haven't registered with them as they haven't contacted me.  I moved into a property supplied by them so have been expecting them to contact me by letter, like companies normally do.

That's not how it works, I'm, afraid.  You'll end up on an expensive deemed tariff if you don'r read the meter and register with the existing supplier of the property.

However, entering 0 as the account number on this form works for me.

https://lumoapp.co.uk/moving-home/

Hasbeen

Op:
You have been a customer with Lumo since the 18th March. It is called a deemed contract.

On that day you are expected to register and provide moving in readings for both gas and electric. Hopefully you noted them down? You do not want to end up paying for any of the last occupiers usage.

Once registered you can move to a more suitable tariff within Lumo or switch away to an other provider.

Hopefully Gerry1 suggestion will now get you registered without giving your account details?

But I would suspect a rather large bill from them for 2 months usage at what is probably their most expensive standard tariff.

Hopefully it will work out for you now.