Unable to contact on a Sunday...

bradders1983

There have been plenty of helpful comments. Now, would you like the sort code and account number of both providers in order to make a payment via your own banks internet banking now, or not? I cant be any more helpful than that.

reallyshouldnotwearjods

Capital one please

being slated for using covid19 as an excuse ... hmmmm (not from you I will add)

bradders1983

reallyshouldnotwearjods said:

Capital one please

being slated for using covid19 as an excuse ... hmmmm (not from you I will add)

https://www.capitalone.co.uk/support/faqs/statement-payments-interest.jsf

Scroll down to the Internet banking bit.

reallyshouldnotwearjods

Thanks
however back to my original question, I received my text Friday, went to pay Sunday, couldn’t.
I emailed, no response, should I have to pay the interest at £12?

bradders1983

Surely they havent added £12 interest on already the day after a balance of £5.36 was missed? 

There is normally a few days between due date and statement date on all credit cards.

reallyshouldnotwearjods

Yes they did, I’ve got the proof! 

bradders1983

You really need to find time to speak to someone on the phone and ask them, tbh. 

Assuming you arent the boss you should be getting a 30 min lunch break by law.

reallyshouldnotwearjods

As you can see, the only text message I received Friday  

reallyshouldnotwearjods

Payment due by Thursday, however I wasn’t aware until I received the text the day after, £12 charge already added?

bradders1983

Given its a round amount, and vastly higher than the balance a month after you cleared the major balance, its probably the late payment charge.

You really need to ring them, there is no other quick alternative. Its an automated charge and any sensible person you get through to will see how ludicrious it is for the balance size (and the fact you cleared the main balance off the month before) and wipe it off.