Unable to contact on a Sunday...

reallyshouldnotwearjods

... so should I be charged fees?
I’m a key worker (non nhs) however I’ve just had my first day off (today in 3weeks) can afford to pay off capital one/Vanquis cards. However I can’t via online/or apps, only if I call however due to the virus currently no Sunday service, what do I do, I’ve emailed so far but no response 😞

eskbanker

reallyshouldnotwearjods said:

However I can’t via online/or apps

Why not? How do you normally make your monthly repayments?

jonesMUFCforever

They are open for next 6 days - you don't work 24/7 do you?

bradders1983

Neither of these companies have automated phone lines to take payments? I find that odd.

bradders1983

Went and had a look at Capital Ones website, took me all of 30 seconds to find out the answer is YES you can make payments on an automated phone line. Did the OP actually look?

Due to the impact of the coronavirus our opening hours are currently:

Mon to Fri 8am - 7pm
Sat- 8am - 5pm
Sunday Closed

Out of opening hours there is still the option to use the automated options to self serve including making a payment.

Call Us

General account	03444 812 812
General account (if you are calling from outside the UK)	+44 115 993 8002
Online account	03444 814 000

bradders1983

As for Vanquis, 5 seconds of Googling "Vanquis phone payment" brought this up....


Contact Vanquis to make a payment towards your credit card bill by calling their automated QuickCall telephone number 01623 23 23 23 which is open 24 hours a day all year round.

reallyshouldnotwearjods

Thanks I forgot how google works!
Just for example I’ve just got home working 6am - 7pm so yes out of hours
I paid my account off, cancelled the direct debit and card! however I forgot about the interest accrued, fyi £5.36 
I can’t pay automated because I’ve cancelled my card 

Can’t pay via app

bradders1983

Right so how were you planning on paying it then? 🤔

You could have done a bank transfer at any point between statement and due date, at least 3 weeks, if not longer. You could have sent a cheque in the post at any point as well. The fact you left thinking about it until the due date is no concern of the credit card companies. 

reallyshouldnotwearjods

I didn’t know it existed until I received the email/text, which was Friday 10/05
Couldn’t pay via text went to pay on my day off Sunday. 

bradders1983

Well for the sake of one day on such a tiny balance nothing would happen anyway. I assume you rang them in your lunch break today to pay? If you claim you dont get a lunch break, then I dont believe you.

You could have also done a payment via internet banking as well, had you asked I would have got you the sort code and account number 

reallyshouldnotwearjods

😂😂😂
I work in convenience retail 
A break!!! let’s give you a jolt of reality, if I could’ve then I would’ve 
otherwise this post wouldn’t exist
yeah she said after a day of selling essential scratch cards to the world she thought why not open herself up for a slaying on a forum!
not one helpful comment, thanks guys!