i-WEB

carpy

well i've now managed to open an account with them (after they stopped taking new applications), but now it seems they've stopped any transfers so i'll have to wait to transfer in my cash ISA.

in the meantime i've forgotten my password so cannot log in.
could someone just assist me it reminding me what format they take? (to save me calling in) is it one capital and one number?

many thanks

ColdIron

The rules are below but mine is all lower case and numbers. No special chars

• Your password must be a minimum of 10 characters and a maximum of 20 characters in length.
• You must use at least 1 lower case character and 1 upper case character.
• You must use at least 1 number in your password.
• You must use at least 1 special character in your password from the following list :
  *    ~    !    @    #    $    %    ^    -    +    =    `    ;    |    \    )    (    }    {    ]    [    :    >    ,    .    ?    / 
• Your password must be different from your username.
• Your password must not use a common word.
• Your password must not contain any spaces.

Forgotten your sign in details? You can reset your sign in details quickly and easily online by clicking 'Forgotten sign in details / access suspended?' above

BrockStoker

Keep in mind, if you enter the wrong password 3 times in a row, you will need to wait till they send you a temporary password by post before you can log in again.

badger09

Mine is same as ColdIron's

Well, same format, rather than same password

ColdIron

Phew   

John464

Just choose a password the scammers won't think of
I chose
Michael_Gove_Is_A_Total_!!!!!!
but they guessed it straightaway 

carpy

BrockStoker said:

Keep in mind, if you enter the wrong password 3 times in a row, you will need to wait till they send you a temporary password by post before you can log in again.

i must have tried about 20-30 times!!!
do they automatically send out a temporary password or will i have to call them?

BrockStoker

i must have tried about 20-30 times!!!

do they automatically send out a temporary password or will i have to call them?

Well that's a bit odd. When I got my password wrong a few months back I got an automatic message saying a new password would be posted to me. It took a couple of days to sort it out. If you're not getting anywhere, probably not a bad idea to try ringing, although they may still be very busy.

coyrls

carpy said:

BrockStoker said:

Keep in mind, if you enter the wrong password 3 times in a row, you will need to wait till they send you a temporary password by post before you can log in again.

i must have tried about 20-30 times!!!
do they automatically send out a temporary password or will i have to call them?

Have you got your user ID correct?

carpy

coyrls said:

carpy said:

BrockStoker said:

Keep in mind, if you enter the wrong password 3 times in a row, you will need to wait till they send you a temporary password by post before you can log in again.

i must have tried about 20-30 times!!!
do they automatically send out a temporary password or will i have to call them?

Have you got your user ID correct?

definitely as it's from the welcome email they sent me.
it's either the password or (format of) my first school question that's wrong!

Alexland

All too hard and complicated - on iWeb everyone knows it's much easier to use ColdIron's credentials. The account valuation and asset allocation work for all circumstances so you don't even need to tailor the portfolio. For convenience I also recommend using Thrugelmir's credentials on Jarvis X-O, Cloud_Dog's on Fidelity, and either Masonic or Bowlhead99's on AJ Bell. Mine work everywhere as I am a cheap date so get around.