BT charging me after moving landline & broadband to Sky

P933alilli

Hi, i got a better deal with sky and was connected to their landline & BB on 27th March! I then contacted BT by both e mail and phone to let them know. The phone operator also told me to ring through again to close the account and said it was better if i told my bank to cancel my direct debit with them, which i did! But the following week i received a letter from BT informing me i needed to arrange another way to pay as i'd cancelled my direct debit  and had an outstanding balance of £52.60. When i rang through again, to accounts, i was told it was because i hadnt given 30 days notice and it was a closing bill. I reluctantly paid by my card, even though i was being billed for 3rd april- 2nd May where i was now with sky! My new 18 month deal with sky meant that i'd reduce my bills by £400+ so i thought i just have to accept the hit of the 'final' BT bill. However, i was astounded when i received an e mail from BT on monday to say my new bill was ready. When i look on my BT home page i have a 'final ' bill ready for me for £40.45 for the period 3rd May-20th May and that they were sorry to see me go! Even if all this is correct and about not giving 30 day notice shouldnt sky have contacted BT on the switchover? Effectively i'm paying 2 companies for 2 months of landline and BB!

giraffe69

I also changed from BT to Sky. I was out of contract minimum term. Were you? Sky did take care of it all and I got a small refund from BT.

JJ_Egan

Two points  when you cancelled BT where you actually out of contract .

If so it looks like the gaining provider Sky is at fault not BT .

P933alilli

Thanks, yes i was out of contract! 

JJ_Egan

Then its all down to Sky as they failed to notify BT .

iniltous

You didn’t follow the correct migration process ( or Sky didn’t ) , if the correct process is followed , you don’t get charged ‘twice’, but if you or Sky didnt ask to migrate service, but asked for  a ‘new’ Sky line ( even if physically it’s the same socket in your home) , then until you tell BT to stop providing service , they will continue to do so, and then when you do tell then it’s a 30 day notice period.
If you had followed the correct process, the BT service would stop and the Sky service start within a short period on the same day , and the BT final bill would be the for the day of the change, they refund any days paid for after the change if the billing cycle generated a bill after that, but you or Sky didn’t do the correct thing, so no refund is due.
BT didn’t do anything wrong, the started the cessation when you told them, and the T&C’s state you need to give 30 days notice if you are not correctly migrating to another provider using Openreach, so you pay for the notice period even if you are using Sky by then