Mobiles.co.uk Cashback scam

FoziaR

Hello everyone and I hope every is in good health during this lockdown.

Ok to the point I bought a cashback deal from mobiles.co.uk which is supposed to be £8 a month, but actually I am paying £20 a month to O2 network, so when I signed up for my contract, l obviously left my old mobile number detail on there when I signed up.

Soon as I got my new simcard  with O2 network, I rang Three network for my PAC code to keep my old phone number something I'm sure we all do to not have to constantly give out our new numbers to friends & family every year or so.

Now I did as I was asked by Mobiles.co.uk  to upload my O2 bill via their claim cashback website, I uploaded all 3 months Bill's first only to get a reply they not recieved current bill for March 2020 and I have 60 day to upload it, so I thought maybe it's only the 1 month bill I'm supposed to upload not the 3 separate month Bill's as it may only allow one bill to be uploaded, so I uploaded that week ago only to be told now it's not the same mobile number they sent out.

I'm sure they have my record of O2 account record with O2 as well, as they setup this contract with them, and it's not like they didnt have my old mobile number on file when I signed up.

Now I'm getting suspicious these company might be scamming people out of cash backs, and I'm way past the 14 days cooling with O2, I want to know which trading standard authorities, I need to get in contact with, cause they seem to be avoiding cashback payment at all cost to me, and that isnt what I signed up for.

Any help or point into right direction would be appreciated thanks.

mrochester

FoziaR said:

Hello everyone and I hope every is in good health during this lockdown.

Ok to the point I bought a cashback deal from mobiles.co.uk which is supposed to be £8 a month, but actually I am paying £20 a month to O2 network, so when I signed up for my contract, l obviously left my old mobile number detail on there when I signed up.

Soon as I got my new simcard  with O2 network, I rang Three network for my PAC code to keep my old phone number something I'm sure we all do to not have to constantly give out our new numbers to friends & family every year or so.

Now I did as I was asked by Mobiles.co.uk  to upload my O2 bill via their claim cashback website, I uploaded all 3 months Bill's first only to get a reply they not recieved current bill for March 2020 and I have 60 day to upload it, so I thought maybe it's only the 1 month bill I'm supposed to upload not the 3 separate month Bill's as it may only allow one bill to be uploaded, so I uploaded that week ago only to be told now it's not the same mobile number they sent out.

I'm sure they have my record of O2 account record with O2 as well, as they setup this contract with them, and it's not like they didnt have my old mobile number on file when I signed up.

Now I'm getting suspicious these company might be scamming people out of cash backs, and I'm way past the 14 days cooling with O2, I want to know which trading standard authorities, I need to get in contact with, cause they seem to be avoiding cashback payment at all cost to me, and that isnt what I signed up for.

Any help or point into right direction would be appreciated thanks.

When I signed up for a cashback deal from mobiles.co.uk they sent me a welcome pack that explained how the cashback worked. I remember it explicitly telling me that the number on the bill and the number on the account must match and if I ported a different number over to my new contract that I would have to go into my account and update the number.  This is different to any number you gave them as part of the order process to text/call you about your order. 

Did you update this number on your account?  You can find it under ‘my account’, ‘my details’, ‘connected number’. 

ianto11

mrochester said:

FoziaR said:

Hello everyone and I hope every is in good health during this lockdown.

Ok to the point I bought a cashback deal from mobiles.co.uk which is supposed to be £8 a month, but actually I am paying £20 a month to O2 network, so when I signed up for my contract, l obviously left my old mobile number detail on there when I signed up.

Soon as I got my new simcard  with O2 network, I rang Three network for my PAC code to keep my old phone number something I'm sure we all do to not have to constantly give out our new numbers to friends & family every year or so.

Now I did as I was asked by Mobiles.co.uk  to upload my O2 bill via their claim cashback website, I uploaded all 3 months Bill's first only to get a reply they not recieved current bill for March 2020 and I have 60 day to upload it, so I thought maybe it's only the 1 month bill I'm supposed to upload not the 3 separate month Bill's as it may only allow one bill to be uploaded, so I uploaded that week ago only to be told now it's not the same mobile number they sent out.

I'm sure they have my record of O2 account record with O2 as well, as they setup this contract with them, and it's not like they didnt have my old mobile number on file when I signed up.

Now I'm getting suspicious these company might be scamming people out of cash backs, and I'm way past the 14 days cooling with O2, I want to know which trading standard authorities, I need to get in contact with, cause they seem to be avoiding cashback payment at all cost to me, and that isnt what I signed up for.

Any help or point into right direction would be appreciated thanks.

When I signed up for a cashback deal from mobiles.co.uk they sent me a welcome pack that explained how the cashback worked. I remember it explicitly telling me that the number on the bill and the number on the account must match and if I ported a different number over to my new contract that I would have to go into my account and update the number.  This is different to any number you gave them as part of the order process to text/call you about your order. 

Did you update this number on your account?  You can find it under ‘my account’, ‘my details’, ‘connected number’. 

As above.....

MikeWhite

mrochester said:

When I signed up for a cashback deal from mobiles.co.uk they sent me a welcome pack that explained how the cashback worked. I remember it explicitly telling me that the number on the bill and the number on the account must match and if I ported a different number over to my new contract that I would have to go into my account and update the number.  This is different to any number you gave them as part of the order process to text/call you about your order. 

Did you update this number on your account?  You can find it under ‘my account’, ‘my details’, ‘connected number’. 

Thanks. I missed that, too, though only just started an account with mobiles.co.uk.

This is from the welcome pack's Key Facts now: "You must inform us if you have changed your address or ported your number through the My Account area of our website.

Hasbeen

FoziaR said:

Any help or point into right direction would be appreciated thanks.

If you still have time update your number as you were initially instructed to do.
Op perhaps also now would be a good time to remove your allegation of "Scam" from your post?

FoziaR

mrochester said:

FoziaR said:

Hello everyone and I hope every is in good health during this lockdown.

Ok to the point I bought a cashback deal from mobiles.co.uk which is supposed to be £8 a month, but actually I am paying £20 a month to O2 network, so when I signed up for my contract, l obviously left my old mobile number detail on there when I signed up.

Soon as I got my new simcard  with O2 network, I rang Three network for my PAC code to keep my old phone number something I'm sure we all do to not have to constantly give out our new numbers to friends & family every year or so.

Now I did as I was asked by Mobiles.co.uk  to upload my O2 bill via their claim cashback website, I uploaded all 3 months Bill's first only to get a reply they not recieved current bill for March 2020 and I have 60 day to upload it, so I thought maybe it's only the 1 month bill I'm supposed to upload not the 3 separate month Bill's as it may only allow one bill to be uploaded, so I uploaded that week ago only to be told now it's not the same mobile number they sent out.

I'm sure they have my record of O2 account record with O2 as well, as they setup this contract with them, and it's not like they didnt have my old mobile number on file when I signed up.

Now I'm getting suspicious these company might be scamming people out of cash backs, and I'm way past the 14 days cooling with O2, I want to know which trading standard authorities, I need to get in contact with, cause they seem to be avoiding cashback payment at all cost to me, and that isnt what I signed up for.

Any help or point into right direction would be appreciated thanks.

When I signed up for a cashback deal from mobiles.co.uk they sent me a welcome pack that explained how the cashback worked. I remember it explicitly telling me that the number on the bill and the number on the account must match and if I ported a different number over to my new contract that I would have to go into my account and update the number.  This is different to any number you gave them as part of the order process to text/call you about your order. 

Did you update this number on your account?  You can find it under ‘my account’, ‘my details’, ‘connected number’. 

Thankyou Sir for quick reply and i knew I had to change it which I'm sure I did when I got my welcome pack, nor did our conversation the mobiles.co.uk customer service via email remind me about it, i'm gonna check it again I still may have few days still, I will give it one last try, but I do find alot people having issues with mobiles.co.uk.

Atm I cant login via their website keeps saying wrong password which I have written down, I'll give it hour try again and let every who helping know how it goes.

chistery

I think the people having issues are the ones who don't read all the T&Cs.
I've had no issues with them, though I now use Fonehouse as they pay by BACS and I don't have to wait to get a cheque and then photogragh it to pay it in.

thanks

As said before, up date your mobile number and up load the bill and you should be OK. I have a similar contract with them and they have paid me 3 cashbacks, though there it was delayed for more than 28 days, from sending the bill.

Carbon_kid85

I've just come to the end of my 24 month contract with mobiles.co.uk. I managed to get all 5 of my cashback claims validated although there were apparent issues with each one. For a start the months they stated they wanted bills for in the welcome pack were different from the ones requested on the online account. Subsequently I nearly missed the first claim altogether. We also moved house about two months in and although I thought I'd updated all the information apparently I hadn't. I don't know how many hours I've wasted on hold trying to get hold of a human being. The last claim was rejected and nobody at mobiles.co.uk can actually tell me the reason. The rejection status says there is an unpaid balance but there is not, and ee confirmed this. Mobiles have now accepted my claim after I finally got through to someone but they apparently can't tell me what the actual issue was. It all smells a bit fishy. It seems to me like their business model is to make it as hard as possible for you to claim your cashback hoping you'll just give up. Even logging in to your account can sometimes be an issue due to a caphca thing that sometimes just says no, so you try again and again, then it locks you out for 30 mins. As I said I've successfully managed to claim all the cashback's but due to the stress caused vs money saved, I'll pay a little more and just get a contract with a provider directly next time. 

This is my experience. Your milage may vary.