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  • kinger101
    kinger101 Posts: 6,573 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 14 April 2020 at 4:05PM
    I don't think it is Ocado's IT system that has failed. It is not surprising that an online retailer is struggling to meet demand, particularly Ocado which is probably the most well known name in that space.

    It is unrealistic to expect a retailer in a low margin sector like groceries to be carrying lots of spare capacity in its supply chain or distribution network. Ocado are doing their best to meet the extreme level of demand by prioritising the vulnerable list, prioritising existing customers and releasing delivery slots in batches. Particularly in Ocado's case given that they are in the process of building new warehouses that aren't yet operational. It isn't surprising that their network and their customer services team are overwhelmed.

    As a customer of Ocado, I think they are absolutely fantastic. Great website; great product selection; very rarely would anything ever get substituted (a big plus of ordering through a dedicated online retailer rather than the shambles of ordering from an inefficient system such as Tesco or Asda, who send a member of staff round the shop picking things off aisles if they can find them); drivers always pleasant; deliveries always on time. I think a lot of people who previously went to the shops out of habit will start changing their habits as a result of Covid-19.
    Steampowered is another of Ocado's many many fans, like I am. Sorry to hear some folk, especially in vulnerable category are having trouble getting an Ocado slot.
    As I have said, I have weekly slots up till end of April, as a loyal "pass" holder. But I know from emails from Ocado that they have slots being continually released for GOV vulnerable list, so I do hope those concerned manage to grab some----please try at many different times of the day.
    As for the rest of Ocado -----one of the very best companies on the market, in any sector-------I think
    steampowered's very clear posting says it all really. And for those that keep sniping at the best, methinks protesting a trifle too much ( could it be they missed out on buying shares when they were  a fraction of today's price???). I can only say that I could already have bought a nice house on the increase in my original investment in Ocado shares. And yes, I do think the stockmarket knows of the M&S deal. Ocado price is up again today by over 5% in one day. 
    I used them for online shopping before this.  I liked they fact they picked direct from the warehouse rather then having some staff members selecting items with short shelf-lives like many supermarkets seemed to do.  And I like the fact the sold Waitrose stuff. Their move to M&S would have stopped my shopping there anyway.  Horse for courses, but I find M&S mainly excel in overly processed and overly packaged food.  Though their wines are mostly pretty decent. And them almond biscuits too.

    But there's no point in me attempting to get a delivery.  Do you think I hadn't already tried accessing the site at many different times as day?  The fact is they don't seem to be updating the vulnerable list, and it's not possible to speak to a human to get this resolved.  

    I don't buy shares in individual companies but if I did, there's no reason for me to invent grievances against all the companies that had done well but that I'd not invested in. All I'm saying is "their very best" seems very poor compared to the experience I had with another retailer.



    "Real knowledge is to know the extent of one's ignorance" - Confucius
  • coachman12
    coachman12 Posts: 1,069 Forumite
    1,000 Posts Name Dropper Photogenic
    kinger101 said:
    I don't think it is Ocado's IT system that has failed. It is not surprising that an online retailer is struggling to meet demand, particularly Ocado which is probably the most well known name in that space.

    It is unrealistic to expect a retailer in a low margin sector like groceries to be carrying lots of spare capacity in its supply chain or distribution network. Ocado are doing their best to meet the extreme level of demand by prioritising the vulnerable list, prioritising existing customers and releasing delivery slots in batches. Particularly in Ocado's case given that they are in the process of building new warehouses that aren't yet operational. It isn't surprising that their network and their customer services team are overwhelmed.

    As a customer of Ocado, I think they are absolutely fantastic. Great website; great product selection; very rarely would anything ever get substituted (a big plus of ordering through a dedicated online retailer rather than the shambles of ordering from an inefficient system such as Tesco or Asda, who send a member of staff round the shop picking things off aisles if they can find them); drivers always pleasant; deliveries always on time. I think a lot of people who previously went to the shops out of habit will start changing their habits as a result of Covid-19.
    Steampowered is another of Ocado's many many fans, like I am. Sorry to hear some folk, especially in vulnerable category are having trouble getting an Ocado slot.
    As I have said, I have weekly slots up till end of April, as a loyal "pass" holder. But I know from emails from Ocado that they have slots being continually released for GOV vulnerable list, so I do hope those concerned manage to grab some----please try at many different times of the day.
    As for the rest of Ocado -----one of the very best companies on the market, in any sector-------I think
    steampowered's very clear posting says it all really. And for those that keep sniping at the best, methinks protesting a trifle too much ( could it be they missed out on buying shares when they were  a fraction of today's price???). I can only say that I could already have bought a nice house on the increase in my original investment in Ocado shares. And yes, I do think the stockmarket knows of the M&S deal. Ocado price is up again today by over 5% in one day. 
    I used them for online shopping before this.  I liked they fact they picked direct from the warehouse rather then having some staff members selecting items with short shelf-lives like many supermarkets seemed to do.  And I like the fact the sold Waitrose stuff. Their move to M&S would have stopped my shopping there anyway.  Horse for courses, but I find M&S mainly excel in overly processed and overly packaged food.  Though their wines are mostly pretty decent. And them almond biscuits too.

    But there's no point in me attempting to get a delivery.  Do you think I hadn't already tried accessing the site at many different times as day?  The fact is they don't seem to be updating the vulnerable list, and it's not possible to speak to a human to get this resolved.  

    I don't buy shares in individual companies but if I did, there's no reason for me to invent grievances against all the companies that had done well but that I'd not invested in. All I'm saying is "there very best" seems very poor compared to the experience I had with another retailer.



    Fair 'nuff, kinger----we're all here for our opinions and I respect yours more than some I have come across, particularly those who know so little of the stock market ( who I have offered to help with some "start-up" advice via Private Mail if they write to me ). 
    As a footnote, as today's price is now up  7.5 % over yesterday's, I quote from the much respected money managers , Bernstein :  " Shares in online-only grocer Ocado Group Plc could rise tenfold by 2030, according to analysts at Bernstein. As the supermarket prepares for a new joint venture with Marks & Spencer in September, analysts have suggested Ocado could see its stock price rise tenfold in the next decade."
  • kinger101
    kinger101 Posts: 6,573 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    kinger101 said:
    I don't think it is Ocado's IT system that has failed. It is not surprising that an online retailer is struggling to meet demand, particularly Ocado which is probably the most well known name in that space.

    It is unrealistic to expect a retailer in a low margin sector like groceries to be carrying lots of spare capacity in its supply chain or distribution network. Ocado are doing their best to meet the extreme level of demand by prioritising the vulnerable list, prioritising existing customers and releasing delivery slots in batches. Particularly in Ocado's case given that they are in the process of building new warehouses that aren't yet operational. It isn't surprising that their network and their customer services team are overwhelmed.

    As a customer of Ocado, I think they are absolutely fantastic. Great website; great product selection; very rarely would anything ever get substituted (a big plus of ordering through a dedicated online retailer rather than the shambles of ordering from an inefficient system such as Tesco or Asda, who send a member of staff round the shop picking things off aisles if they can find them); drivers always pleasant; deliveries always on time. I think a lot of people who previously went to the shops out of habit will start changing their habits as a result of Covid-19.
    Steampowered is another of Ocado's many many fans, like I am. Sorry to hear some folk, especially in vulnerable category are having trouble getting an Ocado slot.
    As I have said, I have weekly slots up till end of April, as a loyal "pass" holder. But I know from emails from Ocado that they have slots being continually released for GOV vulnerable list, so I do hope those concerned manage to grab some----please try at many different times of the day.
    As for the rest of Ocado -----one of the very best companies on the market, in any sector-------I think
    steampowered's very clear posting says it all really. And for those that keep sniping at the best, methinks protesting a trifle too much ( could it be they missed out on buying shares when they were  a fraction of today's price???). I can only say that I could already have bought a nice house on the increase in my original investment in Ocado shares. And yes, I do think the stockmarket knows of the M&S deal. Ocado price is up again today by over 5% in one day. 
    I used them for online shopping before this.  I liked they fact they picked direct from the warehouse rather then having some staff members selecting items with short shelf-lives like many supermarkets seemed to do.  And I like the fact the sold Waitrose stuff. Their move to M&S would have stopped my shopping there anyway.  Horse for courses, but I find M&S mainly excel in overly processed and overly packaged food.  Though their wines are mostly pretty decent. And them almond biscuits too.

    But there's no point in me attempting to get a delivery.  Do you think I hadn't already tried accessing the site at many different times as day?  The fact is they don't seem to be updating the vulnerable list, and it's not possible to speak to a human to get this resolved.  

    I don't buy shares in individual companies but if I did, there's no reason for me to invent grievances against all the companies that had done well but that I'd not invested in. All I'm saying is "there very best" seems very poor compared to the experience I had with another retailer.



    Fair 'nuff, kinger----we're all here for our opinions and I respect yours more than some I have come across, particularly those who know so little of the stock market ( who I have offered to help with some "start-up" advice via Private Mail if they write to me ). 
    As a footnote, as today's price is now up  7.5 % over yesterday's, I quote from the much respected money managers , Bernstein :  " Shares in online-only grocer Ocado Group Plc could rise tenfold by 2030, according to analysts at Bernstein. As the supermarket prepares for a new joint venture with Marks & Spencer in September, analysts have suggested Ocado could see its stock price rise tenfold in the next decade."
    I'm skeptical the M&S tie up will make Ocado profitable.  Online groceries generally isn't, it it hasn't been for Ocado in the past.  If it has anything, it will be using its robotic warehousing systems on goods with a higher margin. 
    "Real knowledge is to know the extent of one's ignorance" - Confucius
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    kinger101 said:
    kinger101 said:
    I don't think it is Ocado's IT system that has failed. It is not surprising that an online retailer is struggling to meet demand, particularly Ocado which is probably the most well known name in that space.

    It is unrealistic to expect a retailer in a low margin sector like groceries to be carrying lots of spare capacity in its supply chain or distribution network. Ocado are doing their best to meet the extreme level of demand by prioritising the vulnerable list, prioritising existing customers and releasing delivery slots in batches. Particularly in Ocado's case given that they are in the process of building new warehouses that aren't yet operational. It isn't surprising that their network and their customer services team are overwhelmed.

    As a customer of Ocado, I think they are absolutely fantastic. Great website; great product selection; very rarely would anything ever get substituted (a big plus of ordering through a dedicated online retailer rather than the shambles of ordering from an inefficient system such as Tesco or Asda, who send a member of staff round the shop picking things off aisles if they can find them); drivers always pleasant; deliveries always on time. I think a lot of people who previously went to the shops out of habit will start changing their habits as a result of Covid-19.
    Steampowered is another of Ocado's many many fans, like I am. Sorry to hear some folk, especially in vulnerable category are having trouble getting an Ocado slot.
    As I have said, I have weekly slots up till end of April, as a loyal "pass" holder. But I know from emails from Ocado that they have slots being continually released for GOV vulnerable list, so I do hope those concerned manage to grab some----please try at many different times of the day.
    As for the rest of Ocado -----one of the very best companies on the market, in any sector-------I think
    steampowered's very clear posting says it all really. And for those that keep sniping at the best, methinks protesting a trifle too much ( could it be they missed out on buying shares when they were  a fraction of today's price???). I can only say that I could already have bought a nice house on the increase in my original investment in Ocado shares. And yes, I do think the stockmarket knows of the M&S deal. Ocado price is up again today by over 5% in one day. 
    I used them for online shopping before this.  I liked they fact they picked direct from the warehouse rather then having some staff members selecting items with short shelf-lives like many supermarkets seemed to do.  And I like the fact the sold Waitrose stuff. Their move to M&S would have stopped my shopping there anyway.  Horse for courses, but I find M&S mainly excel in overly processed and overly packaged food.  Though their wines are mostly pretty decent. And them almond biscuits too.

    But there's no point in me attempting to get a delivery.  Do you think I hadn't already tried accessing the site at many different times as day?  The fact is they don't seem to be updating the vulnerable list, and it's not possible to speak to a human to get this resolved.  

    I don't buy shares in individual companies but if I did, there's no reason for me to invent grievances against all the companies that had done well but that I'd not invested in. All I'm saying is "there very best" seems very poor compared to the experience I had with another retailer.



    Fair 'nuff, kinger----we're all here for our opinions and I respect yours more than some I have come across, particularly those who know so little of the stock market ( who I have offered to help with some "start-up" advice via Private Mail if they write to me ). 
    As a footnote, as today's price is now up  7.5 % over yesterday's, I quote from the much respected money managers , Bernstein :  " Shares in online-only grocer Ocado Group Plc could rise tenfold by 2030, according to analysts at Bernstein. As the supermarket prepares for a new joint venture with Marks & Spencer in September, analysts have suggested Ocado could see its stock price rise tenfold in the next decade."
    I'm skeptical the M&S tie up will make Ocado profitable.  Online groceries generally isn't, it it hasn't been for Ocado in the past.  If it has anything, it will be using its robotic warehousing systems on goods with a higher margin. 
    There's a Belgian company (whose name escapes me) that operates globally. Designs and builds automated warehousing for the pharmaceutical industry. 
  • coachman12
    coachman12 Posts: 1,069 Forumite
    1,000 Posts Name Dropper Photogenic
    To be honest , kinger, I'm not so interested in profitability where Ocado is concerned. It has never made any difference during the time I have made a fortune from my investment; and if Bernstein ( who I admire ) come out with the quote I posted last time, I will care even less. It does seem a bit surrealistic to hear that someone is not much interested in profitability, and I would not have imagined me saying such a thing. But for every "rule", there is an exception. 
    PS----latest : Ocado now up over 8% today, just since my last post. 
    I'd be interested, kinger, in your thoughts about the Bernstein view ( which is big stuff to put into print from such a much respected manager; and also, going off at a tangent, your instinct about a possible lucrative take-over of Ocado somewhere along the line, especially in the years after the M&S deal.
  • Username999
    Username999 Posts: 536 Forumite
    500 Posts First Anniversary Name Dropper
    Thrugelmir said:

    Belgian company (whose name escapes me) that operates globally. Designs and builds automated warehousing for the pharmaceutical industry.

    There's quite a few.

    But I can't see OCDO Market Cap being larger than the current highest market cap in the FTSE100.
    Bernstein's latest forecast is 1700 pence!
    Biggest competition to OCDO would be AMZN I'd guess.

    (I hold the shares, not enough for a nice house though)

    One person caring about another represents life's greatest value.
  • coachman12
    coachman12 Posts: 1,069 Forumite
    1,000 Posts Name Dropper Photogenic
    Sorry, kinger----since my posting to you shares have fallen back to 5.7 % on the day. I hate those last minute figures as the Exchange closes  :/
  • bowlhead99
    bowlhead99 Posts: 12,295 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Post of the Month
    kinger101 said:
    coachman12 said:
    And in September, Ocado will become even more popular as it casts off its links with the rather poor and "tired" waitrose range and enters into its new partnership with M&S which very many have regarded as the best food retailer in Britain for very many years. And up will go the share prices again !
    Is the stockmarket currently unaware that Ocado are making preparations for a switchover to M&S from Waitrose, this September?
    I think they are.  Plastipak Holdings share price has already recovered back to it's pre-covid levels
    https://markets.businessinsider.com/bonds/plastipak_holdings_incdl-notes_201717-25_regs-bond-2025-usu72630af03

    Plastipak doesn't have a share price, as it's a private company.  It does have some debt, and the price of its bonds (shown in your chart) fell along with much of the credit market and then rebounded after the $2tn US stimulus was announced.  They make packaging for lots of global consumer brands. The price of their debt isn't really linked to whether Ocado are in bed with M&S or Waitrose. But the question was rhetorical... the stock market already knows that Ocado and M&S have a joint venture planned to go live in Q3, and analysts have had the details on what is happening and how the accounting will be presented etc.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Sorry, kinger----since my posting to you shares have fallen back to 5.7 % on the day. I hate those last minute figures as the Exchange closes  :/
    That's when much of the daily trade gets undertaken. Particularly bulk sales and purchases. 
  • coachman12
    coachman12 Posts: 1,069 Forumite
    1,000 Posts Name Dropper Photogenic
    Sorry, kinger----since my posting to you shares have fallen back to 5.7 % on the day. I hate those last minute figures as the Exchange closes  :/
    That's when much of the daily trade gets undertaken. Particularly bulk sales and purchases. 
    Thank you, although of course most of us know that----but thx for stating it for the less-informed.
    Ocado has had a good day nevertheless. In fact it has a spectacular history and a stellar future by most accounts. The off-tangent reference to plastiwhatsit does not really have any relevance to the discussion about Ocado ; and , once again, I offer to provide help via private messaging for those who think plastiwhatsit has any relevance to Ocado, and indeed to help them with advice on starting to dip their feet into the share market.
    Looking forward to kinger's thoughts on the musing in my last posting aimed at him.
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