Who's going to do well?

kinger101

Ocado is about to lose many of it's customers too.  It's IT systems have not coped with covid.  It no longer will deliver to most of its customers.  Rightly or wrongly, many feel let down.  But the people it won't add to its priority list include many whom are on the extremely vulnerable list.  Then it will lose a load more in September when it stops delivering Waitrose goods.

Thrugelmir

kinger101 said:

Ocado is about to lose many of it's customers too.  It's IT systems have not coped with covid.  It no longer will deliver to most of its customers.  Rightly or wrongly, many feel let down.  But the people it won't add to its priority list include many whom are on the extremely vulnerable list.  Then it will lose a load more in September when it stops delivering Waitrose goods.

Amazon's value is in it's software arm not the low margin warehouse distribution network. 

coachman12

Username999 said:

coachman12 said:

.... and other shares that we buy for the dividend values ( and personally I get that income from my shares in companies such as Rio Tinto and Amazon).

Didn't think Amazon has ever paid a dividend.

Thank you. You are quite correct. I have checked my portfolio ( which is not managed by me personally) and I have never received a dividend payment accruing from my Amazon shares. It was my BT shares that I should have referred to. My apologies, and thx again.

coachman12

kinger101 said:

Ocado is about to lose many of it's customers too.  It's IT systems have not coped with covid.  It no longer will deliver to most of its customers.  Rightly or wrongly, many feel let down.  But the people it won't add to its priority list include many whom are on the extremely vulnerable list.  Then it will lose a load more in September when it stops delivering Waitrose goods.

I have slots with Ocado booked for 15th, 22nd and 29 April, as a smartpass holder, and I can assure you its IT systems have coped brilliantly with the current crisis. Contrary to what you say, customers on the GOV vulnerable site also have their own priority list. And in September, Ocado will become even more popular as it casts off its links with the rather poor and "tired" waitrose range and enters into its new partnership with M&S which very many have regarded as the best food retailer in Britain
for very many years. And up will go the share prices again !

bowlhead99

coachman12 said:
And in September, Ocado will become even more popular as it casts off its links with the rather poor and "tired" waitrose range and enters into its new partnership with M&S which very many have regarded as the best food retailer in Britain for very many years. And up will go the share prices again !

Is the stockmarket currently unaware that Ocado are making preparations for a switchover to M&S from Waitrose, this September?

kinger101

coachman12 said:

kinger101 said:

Ocado is about to lose many of it's customers too.  It's IT systems have not coped with covid.  It no longer will deliver to most of its customers.  Rightly or wrongly, many feel let down.  But the people it won't add to its priority list include many whom are on the extremely vulnerable list.  Then it will lose a load more in September when it stops delivering Waitrose goods.

I have slots with Ocado booked for 15th, 22nd and 29 April, as a smartpass holder, and I can assure you its IT systems have coped brilliantly with the current crisis. Contrary to what you say, customers on the GOV vulnerable site also have their own priority list. And in September, Ocado will become even more popular as it casts off its links with the rather poor and "tired" waitrose range and enters into its new partnership with M&S which very many have regarded as the best food retailer in Britain
for very many years. And up will go the share prices again !

Contrary to what you say, we're on the extremely vulnerable list.  We've been told we'll be added (over one week ago) but nothing has happened.  We get copy/paste responses from customer services when we ask why we're not able to order yet.
And I know we're not the only ones.  Meanwhile, another supermarket sorted this all out for us with a two minute phone call.  Because they have human customer service agents with authority to effect changes rather than pass requests on to non-existent staff.

Everyone not on Ocado's list is told to come back at 6 pm to see what's available.  Sweet FA.  And many have needed to enter a long online queue to find this out.  It's the charade that annoys them the most.

kinger101

bowlhead99 said:

coachman12 said:
And in September, Ocado will become even more popular as it casts off its links with the rather poor and "tired" waitrose range and enters into its new partnership with M&S which very many have regarded as the best food retailer in Britain for very many years. And up will go the share prices again !

Is the stockmarket currently unaware that Ocado are making preparations for a switchover to M&S from Waitrose, this September?

I think they are.  Plastipak Holdings share price has already recovered back to it's pre-covid levels
https://markets.businessinsider.com/bonds/plastipak_holdings_incdl-notes_201717-25_regs-bond-2025-usu72630af03

Thrugelmir

Ocado is still forecast to be loss making in 2020. The destruction of the Andover warehouse in a fire was a major set back. £94 million exceptional cost hit in the 2019 accounts.  

steampowered

I don't think it is Ocado's IT system that has failed. It is not surprising that an online retailer is struggling to meet demand, particularly Ocado which is probably the most well known name in that space.

It is unrealistic to expect a retailer in a low margin sector like groceries to be carrying lots of spare capacity in its supply chain or distribution network. Ocado are doing their best to meet the extreme level of demand by prioritising the vulnerable list, prioritising existing customers and releasing delivery slots in batches. Particularly in Ocado's case given that they are in the process of building new warehouses that aren't yet operational. It isn't surprising that their network and their customer services team are overwhelmed.

As a customer of Ocado, I think they are absolutely fantastic. Great website; great product selection; very rarely would anything ever get substituted (a big plus of ordering through a dedicated online retailer rather than the shambles of ordering from an inefficient system such as Tesco or Asda, who send a member of staff round the shop picking things off aisles if they can find them); drivers always pleasant; deliveries always on time. I think a lot of people who previously went to the shops out of habit will start changing their habits as a result of Covid-19.

coachman12

steampowered said:

I don't think it is Ocado's IT system that has failed. It is not surprising that an online retailer is struggling to meet demand, particularly Ocado which is probably the most well known name in that space.

It is unrealistic to expect a retailer in a low margin sector like groceries to be carrying lots of spare capacity in its supply chain or distribution network. Ocado are doing their best to meet the extreme level of demand by prioritising the vulnerable list, prioritising existing customers and releasing delivery slots in batches. Particularly in Ocado's case given that they are in the process of building new warehouses that aren't yet operational. It isn't surprising that their network and their customer services team are overwhelmed.

As a customer of Ocado, I think they are absolutely fantastic. Great website; great product selection; very rarely would anything ever get substituted (a big plus of ordering through a dedicated online retailer rather than the shambles of ordering from an inefficient system such as Tesco or Asda, who send a member of staff round the shop picking things off aisles if they can find them); drivers always pleasant; deliveries always on time. I think a lot of people who previously went to the shops out of habit will start changing their habits as a result of Covid-19.

Steampowered is another of Ocado's many many fans, like I am. Sorry to hear some folk, especially in vulnerable category are having trouble getting an Ocado slot.
As I have said, I have weekly slots up till end of April, as a loyal "pass" holder. But I know from emails from Ocado that they have slots being continually released for GOV vulnerable list, so I do hope those concerned manage to grab some----please try at many different times of the day.
As for the rest of Ocado -----one of the very best companies on the market, in any sector-------I think
steampowered's very clear posting says it all really. And for those that keep sniping at the best, methinks protesting a trifle too much ( could it be they missed out on buying shares when they were  a fraction of today's price???). I can only say that I could already have bought a nice house on the increase in my original investment in Ocado shares. And yes, I do think the stockmarket knows of the M&S deal. Ocado price is up again today by over 5% in one day.