Washing machine won’t start!

[Deleted User]

Hi,

I see that machine is on the list of recalls, look here.

[Deleted User]

[Deleted User] said:

Hi,

I see that machine is on the list of recalls, look here.

Good catch, but hardly likely to assist  the OP in his current position. I doubt they'll be collecting at the moment and, even if they did, certainly wouldn't enter the house to replace

[Deleted User]

Moneyineptitude said:

frugalmacdugal said:

Hi,

I see that machine is on the list of recalls, look here.

Good catch, but hardly likely to assist  the OP in his current position. I doubt they'll be collecting at the moment and, even if they did, certainly wouldn't enter the house to replace

Hi,

yes I know, but she said she had looked at Argos and Curry's, no point buying one when she can get a free replacement.

Hasbeen

Hi,

yes I know, but she said she had looked at Argos and Curry's, no point buying one when she can get a free replacement.

Many models on recall list, but serial numbers have to be checked to see if machine is to be recalled. Door lock problem was only made by one supplier. Others were Ok so no replacement.

Hasbeen

ripplyuk said:

mwarby said:

I see there is a keypad lock, could someone have been fiddling and switched that on in error ? also I presume you've tried switching off at plug, leaving it for a few mins then switching back on ?

No one’s been fiddling with it. There’s no one else here. I’ve tried turning it off at the plug a number of times but it still won’t work. 

I’ve managed to undo the front panel and unscrewed what I think is the filter. It looks clean. 

Ensure machine is switched off.

Insert knife or other longish object and try to turn impellor at back. Should be white or black shaped like a keyboard *Star.

It should turn around with a jerky movement.


Also if the machine is older or used a lot it may be the motor brushes worn out. Unsure if Hotpoint do brushless on that machine?

Open door turn drum by hand a few times, close door  and see if any start with on button pressed.

ripplyuk

It is one of the models on the recall list but whirlpool keep changing their minds about whether mine is faulty or not. I have messages from them confirming it’s faulty and others confirming it’s fine. I ended up just going round in circles with them so I gave up. This machine has been a problem from day one. It very often makes a burning smell when used and the clothes have to be re-washed. It doesn’t rinse things properly either. I have a feeling the problem now may in some way be related to the door lock. 

ripplyuk

Hasbeen said:

ripplyuk said:

mwarby said:

I see there is a keypad lock, could someone have been fiddling and switched that on in error ? also I presume you've tried switching off at plug, leaving it for a few mins then switching back on ?

No one’s been fiddling with it. There’s no one else here. I’ve tried turning it off at the plug a number of times but it still won’t work. 

I’ve managed to undo the front panel and unscrewed what I think is the filter. It looks clean. 

Ensure machine is switched off.

Insert knife or other longish object and try to turn impellor at back. Should be white or black shaped like a keyboard *Star.

It should turn around with a jerky movement.

I’ve tried that. The propeller thing turns round. It sort of ‘clicks’ as it goes round. Is that normal? 

Hasbeen

ripplyuk said:

Ensure machine is switched off.

Insert knife or other longish object and try to turn impellor at back. Should be white or black shaped like a keyboard *Star.

It should turn around with a jerky movement.

I’ve tried that. The propeller thing turns round. It sort of ‘clicks’ as it goes round. Is that normal? 

Yes. 

tTy turning drum. It might give an indication if it restarts, but will not last.

Problems might be simple or more like door interlock, control board, etc then its engineer or if old machine new buy?

ripplyuk

I’ve ordered a new one from a local company who will also install it. I’m nervous about having someone in my house but I plan to stay upstairs while he’s here and just let him work away. Hopefully it doesn’t take too long. I’ll clean thoroughly afterwards. 

Tbh, I’ll be glad to see the back of this machine. I’ve hated it from the beginning. 

Thanks for the advice, everyone. 

Hasbeen

ripplyuk said:

I’ve ordered a new one from a local company who will also install it. I’m nervous about having someone in my house but I plan to stay upstairs while he’s here and just let him work away. Hopefully it doesn’t take too long. I’ll clean thoroughly afterwards. 

Tbh, I’ll be glad to see the back of this machine. I’ve hated it from the beginning. 

Thanks for the advice, everyone. 

Ok No problem pity it seems to be unfixable.
I would suggest keeping the old one somewhere, then if it is recalled Hotpoint will take it and hopefully refund or if replacement you can sell on as new.