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  • On the flip side tho these companies are putting thousands of employees on furlough and even laying them off and then complains that it’s difficult times (can’t argue with that) However you would think they would be very keen to  fulfill orders and get at least some income.
    These companies imho have been very slow to adapt to facilitate the millions of bored people stuck at home wanting to spend money on their goods.
  • sheramber
    sheramber Posts: 22,584 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Stores are shut so employees on furlough rather than being paid off. Staff from stores  around the country are not much help to the warehouse sending out online orders.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 11 April 2020 at 7:34PM
    sheramber said:
    Stores are shut so employees on furlough rather than being paid off. Staff from stores  around the country are not much help to the warehouse sending out online orders.
    Indeed, the online sales will doubtless be through the roof but  their systems will be completely overwhelmed.
     It's also  not feasible to expect redeployment of store staff in any significant numbers....
  •  They've probably got better things to be spending their time on than your tin of paint, like keeping their business afloat. 
    If that were true then they shouldn't be accepting orders for a tin of paint. 

    It's all about profit and these big companies which are still open are currently raking it whilst playing the bleeding heart card.

    Where you can support independent UK traders that are still operating online, they will value your business. 

    In the game of chess you can never let your adversary see your pieces
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    If that were true then they shouldn't be accepting orders for a tin of paint. 
    They aren't. 
    The order the OP made was 1st April. It has yet to be delivered 
    The current available lines are deemed "essential" and even they are in limited supply. 
    The only retailers open who are still truly benefitting from the crisis are the supermarkets and the extra cost of hiring extra workers etc is impacting on profit margins more than you might suspect. 
  • photome
    photome Posts: 16,670 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
     They've probably got better things to be spending their time on than your tin of paint, like keeping their business afloat. 
    If that were true then they shouldn't be accepting orders for a tin of paint. 

    It's all about profit and these big companies which are still open are currently raking it whilst playing the bleeding heart card.

    Where you can support independent UK traders that are still operating online, they will value your business. 

    Do you really believe they are raking it in
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,307 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 12 April 2020 at 12:00PM
    If that were true then they shouldn't be accepting orders for a tin of paint. 
    They aren't. 
    The order the OP made was 1st April. It has yet to be delivered 
    The current available lines are deemed "essential" and even they are in limited supply. 
    The only retailers open who are still truly benefitting from the crisis are the supermarkets and the extra cost of hiring extra workers etc is impacting on profit margins more than you might suspect. 
    We was under lockdown on the 1st of April and they still have such product available to buy so clearly are? 

    Ah yes the poor supermarkets, like Tesco who have agreed to pay £900 million in dividends to shareholders whilst receiving £700 million worth of rate reliefs, tough times.

    photome said:
     They've probably got better things to be spending their time on than your tin of paint, like keeping their business afloat. 
    If that were true then they shouldn't be accepting orders for a tin of paint. 

    It's all about profit and these big companies which are still open are currently raking it whilst playing the bleeding heart card.

    Where you can support independent UK traders that are still operating online, they will value your business. 

    Do you really believe they are raking it in



    300,000 people in an hour long queue to access the B&Q website the other day, again tough times for another billion pound company.
    In the game of chess you can never let your adversary see your pieces
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 12 April 2020 at 1:13PM
    300,000 people in an hour long queue to access the B&Q website the other day, again tough times for another billion pound company.
    Sales are nevertheless massively down on what they would be normally, so these are indeed "tough times". B&Q stores are closed for browsing and only Click & Collect sales are being accepted, that's why the website has queues. The average transaction value of these Click & Collect transactions  is tiny compared to the usual ATV and Easter is normally peak trading for hardware stores.  Despite what you say, there is also only a limited choice of items available.

    As I said already, B&Q were forced to furlough 55% of their staff last week -hardly the action of a company with buoyant sales...
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,705 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    300,000 people in an hour long queue to access the B&Q website the other day, again tough times for another billion pound company.
    Sales are nevertheless massively down on what they would be normally, so these are indeed "tough times". B&Q stores are closed for browsing and only Click & Collect sales are being accepted, that's why the website has queues. The average transaction value of these Click & Collect transactions  is tiny compared to the usual ATV and Easter is normally peak trading for hardware stores.  Despite what you say, there is also only a limited choice of items available.

    As I said already, B&Q were forced to furlough 55% of their staff last week -hardly the action of a company with buoyant sales...
    You're wasting your time. The site is full of people well qualified in business and economics who know that data is the plural of anecdote and who can extrapolate one piece of data to a full understanding of complex businesses and their supply chains.  

    The travel board is a thing of beauty at the moment.  Suddenly every disgruntled customer is an expert on the travel industry. 
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