rude response from customer

Stigy

captainzorro said:

yeah but using !!!!!!! several times is not a professional - I don't think so. There was no need for it which is why I wanted to give back a response hence needed suggestions

It's always more difficult in an email to come across sincere, however I agree that the customer using lots of exclamation marks isn't necessarily professional. However, they are a customer so it's probably best to just ignore it and only reply if necessary.

Marvel1

When I get a rude customer, I find it best to have a laugh about it with colleagues about how stupid the person is.

Please note: this is done in front of customers, but in work canteen, even at home.

marlot

captainzorro said:

Hi
There has recently been a lot of emails exchanged between us and the customers and therefore some info is bound to get lost and I asked the customer for the code again to continue their project. I got a response advising of the codes and " please don't ask for it again !!! " 
I personally thought this was rude of the customer and trying  to understand how to respond to make them aware this is not acceptable.
Any thoughts / help appreciated. 

I used to manage about 100 projects concurrently with a team of project managers.  I too would get annoyed with a supplier asking for information they'd already been given.
Pretty much every PM had a day book of some sort, and most recorded billing codes on the inside front cover.
I'd suck it up and move on.

ToxicWomble

I would be ticked off if you kept asking for Information that I had already supplied but you had subsequently lost.

Smodlet

I can't believe how easily some people are offended.  Try working in a dole office.

elsien

Jsacker said:

captainzorro said:

Hi
There has recently been a lot of emails exchanged between us and the customers and therefore some info is bound to get lost and I asked the customer for the code again to continue their project. I got a response advising of the codes and " please don't ask for it again !!! " 
I personally thought this was rude of the customer and trying  to understand how to respond to make them aware this is not acceptable.
Any thoughts / help appreciated. 

The response is a tad rude, I won't take that away from you! 

But I feel that you need to first speak to your boss about the matter... They employ and pay you. Whose back do THEY have here? I've worked in various places, and some would support YOU when it comes to asking for the code again every so often (at which point you've got scope to push back slightly with the customer) but some would support the CUSTOMER when it came to asking for the code every so often (at which point perhaps figure out, maybe with your employer, how you can prevent this from happening again). 

Don't send an email off your own back without figuring out where your employer stands!

I think it's very likely the employer would be thinking get a grip, if something so trivial was brought to their attention.
Or alternatively, is this person up to the job  they are being paid to do.

TELLIT01

Jsacker said:

Smodlet said:

I can't believe how easily some people are offended.  Try working in a dole office.

I'm offended about how much they paid people who worked in the dole office. 

Me too.  After a number of years working behind the scenes at the Department for Work and Pensions, and seeing how front office staff are treated both by management and some claimants, I wouldn't do the job for 10 times what they are paid.

Smodlet

There was no "back office" when I worked there; we were all front line and, to put it mildly, it does nothing for your opinion of the human race.  For the record, we were paid peanuts, less than those in comparable roles in local government or banks, for example.

Smodlet

Perhaps it's just as well if some people are so... "fragile".

Manxman_in_exile

captainzorro said:

Browntoa said:

"sorry , but if you continue to speak rudely to me I will have to terminate the call " 

Should suffice

I should have clarified this was an email from a customer, was not a telephone conversation. I would like to respond in a way which makes them understand not to write something like this again. 
they had sent me this info earlier , but then couldn't find it in my inbox due to various emails exchanged. I thought in the grand scheme of things and the project we are dealing with, there is a chance that same information may be asked again.

captainzorro - if you (1) try to make them understand "not to write something like this again", and/or (2) you ask them again for the same information, you might end up explaining to your boss why you are treating a customer like this.

Just to make sure I understand properly - you are complaining about the customer putting in an email "...please don't ask for it again!!!"  and you are partiularly offended by the use of three exclamation marks.  Yes?

If I were you I'd do nothing except make sure the relevant code was at my finger tips so I don't need to ask for it again.  The customer might find it annoying if you do ask again.