rude response from customer

wilfred30

Seriously!!!! 

I think you need to get over yourself!!!!!!!!!

Forum_Name

Jesus. If you thought that was rude you should try where i work. Customers swearing at you. Calling you thick (and that's without the extra words that i can't put here). 
I questioned it one time about what we're to do in such a situation. 
The answer was to smile and serve - they pay your wages. 

steampowered

The response from the customer is a tiny bit rude, but to be honest would expect a business to keep a record of the information you are given by customers.

Normally emails from a customer would be stored - either in outlook if there aren't too many or on some sort of CRM.

Dakta

I run a business and work for one. Customers are something totally other at times, try and be professional but set a standard and if people fall below just don't engage. If for work reasons you have to just stick the subject and ignore anything that isn't work oriented, if they try and bait you just forget to notice.

Staff can be as bad, not my business but where I work I and a group of others got a bit of a telling off in front of everyone for not doing any work in the first couple of hours in the shift. Our work is controlled by a server with like a diary of jobs and their status. The managers wording was very rude, not just short but going a bit beyond it in terms of professional conduct, but you just have to stay professional and advise the manager as kindly as you can that he's looking at the wrong date in the diary (beyond the current date and into the future) and performance today has actually been quite stellar. Then try to stifle a giggle so as not to hurt their feelings even though the whole meeting was brought to try and crush yours.

Ultimately I've by and largely given up on the human race. Just try to remain disaffected these days and interested in the things that matter in my own bubble

TELLIT01

If a 'project lead' is getting upset / annoyed by a customer showing their displeasure at having to repeat information already given, I would suggest they may be in the wrong job.  Getting the hump at a few exclamation marks is pathetic.  Sadly sounds like a fully paid up member of the snowflake generation who can't cope with any form of negativity.

Undervalued

The customer is always right!
Nobody has even won an argument with a customer!
You have the nuclear option of declining their business but unless it is that extreme you smile sweetly and deal with them professionally. If you can't do that get a different job where you don't encounter customers or the general public.

Manxman_in_exile

I certainly don't think "please don't ask for it again !!!" is rude but what does "!!!" mean?  Is it three exclamation marks or is the site censoring something?  Later the OP says "yeah but using !!!!!!! several times is not a professional" where I assume the excl. marks are expletives?

KatrinaWaves

Manxman_in_exile said:

I certainly don't think "please don't ask for it again !!!" is rude but what does "!!!" mean?  Is it three exclamation marks or is the site censoring something?  Later the OP says "yeah but using !!!!!!! several times is not a professional" where I assume the excl. marks are expletives?

I thought that at first but on reading a few times I do just think they are referring to the repeated punctuation rather than a swear.

JReacher1

When you say “lots of emails” this sort of implies this back and forth had been going on for a while and I would imagine the customer was frustrated with the length of time if was taking you. Then when you asked for something that had been provided previously it seems to have frustrated them and led the to respond is a slightly abrupt manner. 

It might just be the impression I’m getting but it sounds like the customer is unhappy with how you’ve handled this so I’m not sure mentioning the fact they have been rude is a good idea as it may lead to a formal complaint about you. 

Dox

captainzorro said:

Hi
There has recently been a lot of emails exchanged between us and the customers and therefore some info is bound to get lost and I asked the customer for the code again to continue their project. I got a response advising of the codes and " please don't ask for it again !!! " 
I personally thought this was rude of the customer and trying  to understand how to respond to make them aware this is not acceptable.
Any thoughts / help appreciated. 

..and there lies the answer: 'you personally' thought it was rude. I doubt the customer was doing more than showing frustration, so 'making them aware this is not acceptable' might just be a bit of an overreaction. You've had a bad day, they've had a bad day (who knows just how bad?); let it go.