rude response from customer

captainzorro

Hi
There has recently been a lot of emails exchanged between us and the customers and therefore some info is bound to get lost and I asked the customer for the code again to continue their project. I got a response advising of the codes and " please don't ask for it again !!! " 
I personally thought this was rude of the customer and trying  to understand how to respond to make them aware this is not acceptable.
Any thoughts / help appreciated. 

Browntoa

"sorry , but if you continue to speak rudely to me I will have to terminate the call " 

Should suffice

captainzorro

Browntoa said:

"sorry , but if you continue to speak rudely to me I will have to terminate the call " 

Should suffice

I should have clarified this was an email from a customer, was not a telephone conversation. I would like to respond in a way which makes them understand not to write something like this again. 
they had sent me this info earlier , but then couldn't find it in my inbox due to various emails exchanged. I thought in the grand scheme of things and the project we are dealing with, there is a chance that same information may be asked again.

Comms69

captainzorro said:

Browntoa said:

"sorry , but if you continue to speak rudely to me I will have to terminate the call " 

Should suffice

I should have clarified this was an email from a customer, was not a telephone conversation. I would like to respond in a way which makes them understand not to write something like this again. 

What's your role in the business?

Because to be frank, it's not rude. 

captainzorro

Comms69 said:

captainzorro said:

Browntoa said:

"sorry , but if you continue to speak rudely to me I will have to terminate the call " 

Should suffice

I should have clarified this was an email from a customer, was not a telephone conversation. I would like to respond in a way which makes them understand not to write something like this again. 

What's your role in the business?

Because to be frank, it's not rude. 

I am the project lead and therefore managing this project of a new report they need for the new financial year. I would get the requirements, clarify, and relay this to my team in non technical language to work on.

[Deleted User]

The best response would be not to mention it.  There's nothing to gain and everything to lose. 

They may also feel that 'info is bound to get lost' is not the right approach.

comeandgo

So you did have the information, you did not take note you had it.  If I was customer I would be terminating the contract, you have shown you can't handle the flow of information, what else could you loose and have me waste my time resending.

captainzorro

yeah but using !!!!!!! several times is not a professional - I don't think so. There was no need for it which is why I wanted to give back a response hence needed suggestions

[Deleted User]

It definitely wouldn't be professional for you to respond to it.  

You need to put on a professional front and plan for future business - and tighten up on your admin.

captainzorro

Thanks for your suggestions - I won't respond.

Comms69

captainzorro said:

Comms69 said:

captainzorro said:

Browntoa said:

"sorry , but if you continue to speak rudely to me I will have to terminate the call " 

Should suffice

I should have clarified this was an email from a customer, was not a telephone conversation. I would like to respond in a way which makes them understand not to write something like this again. 

What's your role in the business?

Because to be frank, it's not rude. 

I am the project lead and therefore managing this project of a new report they need for the new financial year. I would get the requirements, clarify, and relay this to my team in non technical language to work on.

Ok so basically not high enough in the organisation to alienate a paying customer. Forget about it and move on.