Center Parcs UK refund - anyone been paid yet?

mightbedave

I was due to go this week but has obviously been cancelled. I got an email 2 weeks ago detailing the amount being refunded but nothing has been added to my credit card yet. On Twitter they are saying they are working through them but wondered if they are actually not paying them out due to cash flow issues. So has anyone actually received a refund from Center Parcs yet for a cancelled break?

dillydilly1

Nope, came here asking exactly the same question, with the same thinking on cashflow... Surely they're financially sound, I suspect an arrogant finance director thinking they're being clever with holding back a few weeks. Both LNER and Premier Inn gave refund within a day of request

Aylesbury_Duck

dillydilly1 said:

Nope, came here asking exactly the same question, with the same thinking on cashflow... Surely they're financially sound, I suspect an arrogant finance director thinking they're being clever with holding back a few weeks. Both LNER and Premier Inn gave refund within a day of request

Probably, but that doesn't necessarily mean they have the cashflow to be able to mass-refund.  It may be that they've spent Easter booking money on running the business over the winter period and now they're hit with no new money and staffing costs they'd committed to for the school holidays. 

It's not about being clever, it's sadly the way many businesses have to manage finances to be able to remain competitive. 

dillydilly1

yeah but not CPs, they'll be transferring their excess cash to their overseas investment holders leaving little spare for this crisis, the financial directors will be protecting their shareholders. CPs is a financially sound operation like Premier Inn, not to be compared with the likes of Debenhams who are fighting against the retail tide

dillydilly1

brookfieldproperties on wiki total-  assets: $84billion...

Aylesbury_Duck

I'll defer to your working knowledge of their accounting processes. Mine was just speculation. 

sinkorswim2018

I have raised a dispute with my credit card after a strange email saying I was getting a refund of £0.  Expecting £594. Feeling  a little uncomfortable about this.

mightbedave

sinkorswim2018 said:

I have raised a dispute with my credit card after a strange email saying I was getting a refund of £0.  Expecting £594. Feeling  a little uncomfortable about this.

Just saw someone with the same on Twitter. The Center Parcs response was that the account balance is now £0 because the refund has been paid and should be in account in 3-5 days.

dillydilly1

Got refund on card today, 18 days after getting email confirming refund. LNER & Premier Inn took 1 day. Well done finance guy, your shareholders will be proud (other than impact on brand reputation)

blindman

dillydilly1 said:

Got refund on card today, 18 days after getting email confirming refund. LNER & Premier Inn took 1 day. Well done finance guy, your shareholders will be proud (other than impact on brand reputation)

At least you got your actual money back and not a voucher.

mightbedave

dillydilly1 said:

Got refund on card today, 18 days after getting email confirming refund. LNER & Premier Inn took 1 day. Well done finance guy, your shareholders will be proud (other than impact on brand reputation)

Good for you and good to know they are actually paying out the refunds.