Mercedes car finance.

barryo18

In the current situation re covid. I cannot pay my Mercedes benz finance. I have applied for a payment holiday but like everyone else our pleas are being ignored. Surely in the circumstances missed payments can be allowed. 

The_Rainmaker

There are going to be a lot of these posts in the coming weeks.

What are they saying to you?

sheramber

https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us/contact-us.module.html
 Financial difficulties

If you have concerns about your financial situation, please email us at customerservices-mbfs@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.

born_again

barryo18 said:

In the current situation re covid. I cannot pay my Mercedes benz finance. I have applied for a payment holiday but like everyone else our pleas are being ignored. Surely in the circumstances missed payments can be allowed. 

When you say ignored. Just what do you mean?
They have not answered your query, or they have said no.

Remember these companies face exactly the same problems as many others. A severe shortage of staff. So replies may take a while and they may also be looking for guidance from higher up the chain.

KimJongUn88

Have they responded or said no?

MARKMAKAVELI

Same for me mate, been about 2 weeks now with no response. Even when I call them, they say you just have to wait for their email reply. Disgusting behaviour. 

KimJongUn88

What makes it disgusting?
They must be inundated with these requests.  Their workforce will be decimated by the virus.  They will also be waiting on a decision further up the food chain.  This doesn't make the delay in responding disgusting.

motorguy

Have you been furloughed or made unemployed because of CV-19 and have documented evidence of that?

Also, i dont think they are under any obligation to grant a payment holiday because of CV-19.

Scrapit

KimJongUn88 said:

What makes it disgusting?
They must be inundated with these requests.  Their workforce will be decimated by the virus.  They will also be waiting on a decision further up the food chain.  This doesn't make the delay in responding disgusting.

Decimated? Sounds a bit much. Remember the number of cases are published.

Car_54

Scrapit said:

KimJongUn88 said:

What makes it disgusting?
They must be inundated with these requests.  Their workforce will be decimated by the virus.  They will also be waiting on a decision further up the food chain.  This doesn't make the delay in responding disgusting.

Decimated? Sounds a bit much. Remember the number of cases are published.

One in ten of the workforce having to stay at home? Doesn't sound too far-fetched.

motorguy

Scrapit said:

KimJongUn88 said:

What makes it disgusting?
They must be inundated with these requests.  Their workforce will be decimated by the virus.  They will also be waiting on a decision further up the food chain.  This doesn't make the delay in responding disgusting.

Decimated? Sounds a bit much. Remember the number of cases are published.

Give their staff for this will be call centre based, they'll be particularly hard hit.  

• They may have vast swathes of the workforce either having to self isolate or chosing not to come in.  
• If they have been able to remain open, they will be forced to implement social distancing which will mean they'll only be able to have a 50% occupancy at best.  
• Not all computer systems are able to be used from home, so that in itself will cause problems.
• Anyone who is able to work from home will usually need their work computer, screen(s), keyboard, mouse set up at home for them - that takes time to do, possibly months to do across a large organisation.
• It wont be possible - or will be very difficult - to onboard and train people at this time to replace staff who have left or are self isolating

So in terms of capability, "decimated" sounds about right, yes.