Yorkshire Energy - Confused ?

brewerdave

In my experience, it can take 3-4 days AFTER the DD is shown leaving your bank, before the credit shows on the Utility Co. account  .:)

MWT

venomx said:
That explains it thanks. 
Is it normal for the payment not to show in my login area for a while? The money has been paid from my bank early hours of the morning 

Completely normal.

You'll figure out what their specific delay is, as it does vary between suppliers, but anything up to 2-3 days between it leaving your bank and appearing on their system is perfectly normal.

venomx

Thanks guys lll wait then, if its not registered by next week I'll call them 

venomx

Been updated and I'm £40 in credit 

venomx

Now I'm £40 in credit, will this be deducted from my next bill? 
So if the bill comes to £60, they will take £40 from my credit and £20 from my bank? 

Talldave

Well to be precise, the bill will be deducted from the £40.  Say the bill is £91 again, you'll then have a debit balance of £51. They will then take £65.95 from your bank leaving your account about £16 in credit.

As I understand it, you've signed up telling them your annual consumption which they reckon will cost £791 a year for which they are billing you £65.95 a month.

Don't over-think this!!

venomx

Talldave said:

Well to be precise, the bill will be deducted from the £40.  Say the bill is £91 again, you'll then have a debit balance of £51. They will then take £65.95 from your bank leaving your account about £16 in credit.

As I understand it, you've signed up telling them your annual consumption which they reckon will cost £791 a year for which they are billing you £65.95 a month.

Don't over-think this!!

Correct. How ever I thought by doing meter readings you pay for what you've used rather than an estimate? 

venomx

Also if the bill was £91 this month why did they only take £65 from my bank? 

Gerry1

venomx said:

Correct. How ever I thought by doing meter readings you pay for what you've used rather than an estimate? 

That's true only if you pay by Variable Direct Debit, but sadly few suppliers offer it.  If Ofgem were any good they'd make it the default, it would avoid so much confusion.

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/#whatyoupay

venomx

Gerry1 said:

venomx said:

Correct. How ever I thought by doing meter readings you pay for what you've used rather than an estimate? 

That's true only if you pay by Variable Direct Debit, but sadly few suppliers offer it.  If Ofgem were any good they'd make it the default, it would avoid so much confusion.

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/#whatyoupay

OK so they will take £65 regardless of how much I've used then at the end of the year if they owe me anything (credit) they will pay it back? 

Also they prompt me to give meter readings each month and In the email it says "So we can bill you accurately, please provide us with a monthly up to date meter reading"

What's the point in meter readings if they don't have any use?