Emirates and refunds

creasechris

Looks like I'll have almost exactly the same issue with Etihad. Was due to fly this Sunday, 29th March.
For my case, they have cancelled the flights but don't want to provide a refund. Does anyone know if we'd need to push hard before the 29th March or if it's okay to wait for their call centres / other comms channels to free up a bit?

myoung48

Yes that's exactly my situation.  Thank you.  I'll give Emirates a day or two to respond to my complaint and if they don't budge I'll go the credit card route.

Munsy100

myoung48 said:

Yes that's exactly my situation.  Thank you.  I'll give Emirates a day or two to respond to my complaint and if they don't budge I'll go the credit card route.

It will be more than a day or two till you get an answer myoung48 - im in the exact same boat. 

Munsy100

I keep checking on this - but see no sign of a CASH REFUND 

mumofthreesurrey

benjus said:

If you purchased flights directly from the airline, and the airline has cancelled the flights, and the airline is refusing to offer a refund that you are legally entitled to (as per EC261), then I believe you should have a case for a Section 75 claim if you paid by credit card or a chargeback otherwise.

It is interesting to know that you can make a claim through your credit card provider. I am in a similar situation, but booked my flights through a third party website called BudgetAir, making claiming the refund for my cancelled flights more complicated than if I had booked direct with the airline.

iainfitzy

We had flights booked to Capetown from Glasgow (via Dubai) and back on 16th April.
These flights are now canclled. Emirates can't tell me whether I will get a full refund and it may take 90 days to respond...
I appreciate times are hard but !!!!!!!

fifeken

Cash refunds have been offered only if you accept the cancellation charge in your original fare rules so most folk are reluctant to go for this as they want a full refund.  Are you anywhere near the 15 day mark yet, although I think events may already be making that an optimistic target?

marshall_cockney_fox

They are all about vouchers and re-booking. Think they've removed the word refund from their lexicon!!

marshall_cockney_fox

I booked flights using my Lloyds credit card last summer. The Emirates flights have been cancelled for this weekends departure. We were going to Australia for my sister's wedding. The airline has cancelled the flight and is refusing to issue full refund. I approached Lloyds to lodge a s.75 or charge back claim for services not delivered. They flatly refused to allow me to lodge the claim stating the claim would be rejected as airline is offering vouchers. They were effectively stonewalling me, not even allowing me to get off the starting block. Can they do that? Seems entirely wrong and not in accordance with the consumer protection s.75 is meant to give. I don't consider vouchers a like for like remedy in this unpredictable climate. Emirates are not budging and it now appears other associated parties i.e. Lloyds are effectively colluding to offer no protection. What can I do?

ravravrav

What about those of us who have booked through Emirates Holidays. Apparently it's a completely different company / business even though it's full of Emirates logos and even my contact there has an email ending @emirates.com!
We are due to fly 2nd week of April and obviously it's not happening but I've only been offered a voucher. I would still love to go on holiday but not during this crisis and I have no idea how long it's going to last.
I understand this crisis has caused lots of issues for airlines and they need to keep their cashflow going but they are being incredibly difficult and showing incredibly poor customer service - refusing refunds for a service they cannot provide is disgusting!