Message from ABTA A disgrace.

pattycake

I I have 4 holidays booked with Tui for this year.  One departing 18 April which I am sure is cancelled but I’ve yet to hear from Tui.  One middle of June, probably won’t go ahead either.  Both of these are fully paid.
Then, I’ve an August break and an October holiday.  Ideally, I would  like the funds I’ve already paid, set against my future holidays.  Will that be permissible in this new reality? I don’t know and probably neither does Tui at the present time.

anticlaus105

Out of interest who pays for section 75 (assuming it works)? Is the money eventually claimed from the company, if still operating, or does the credit card company or their insurance foot the bill?

bradders1983

anticlaus105 said:

Out of interest who pays for section 75 (assuming it works)? Is the money eventually claimed from the company, if still operating, or does the credit card company or their insurance foot the bill?

The former. Hence there may be a situation whereby you get the money back straight away however it can very easily be disputed by the merchant if they are still trading and reversed back again and you can be back at square one.

bagand96

anticlaus105 said:

I'm not willing to be freebie creditor. If the travel industry needs money it can borrow it from the bank and pay interest like everyone else.

Can they borrow it from the bank though? That may well be the problem here.  Would any bank be willing to loan even the biggest airline/tour operator at this time?

This is going to take a long time to resolve.  It's likely going to need Government guidance and input from industry, and indeed banks and credit card providers.  It will all come out in the wash, but anyone who thinks thats going to happen quickly is going to be very disappointed.  

snow_white_baker

So what is the law as it stands ,on a full refund on a package holiday.

bagand96

snow_white_baker said:

So what is the law as it stands ,on a full refund on a package holiday.

Yes.  As the law stands that's correct, if the provider cancels your package holiday, you're entitled to a refund.

Trouble is that everyone is trying to get customers to take a voucher.  Raises many problems, anecdotally a few people have gone to their credit card companies, but they've bounced it back saying talk to the provider.  Small claims court might be an option, but the court system is slow anyway, and will be even slower in light of the current situation.

It's a mess, and it's going to take a long time to sort out.

JasonUK123

bradders1983 said:

anticlaus105 said:

Out of interest who pays for section 75 (assuming it works)? Is the money eventually claimed from the company, if still operating, or does the credit card company or their insurance foot the bill?

The former. Hence there may be a situation whereby you get the money back straight away however it can very easily be disputed by the merchant if they are still trading and reversed back again and you can be back at square one.

That is what happened to us. We had a refund coming, they even provided an invoice and then changed their mind a week later due to ABTA (I think). Unless they go into administration we can't claim on insurance. So very little we can do. Agree with other peoples comments about credit notes. If you booked at a reduced rate you may never be able to get the holiday for even close to that price again. If they offered a credit note for the holiday rather than the value of the holiday then that would be far better. (won't happen though).

Pollycat

pattycake said:

I I have 4 holidays booked with Tui for this year.  One departing 18 April which I am sure is cancelled but I’ve yet to hear from Tui.  One middle of June, probably won’t go ahead either.  Both of these are fully paid.
Then, I’ve an August break and an October holiday.  Ideally, I would  like the funds I’ve already paid, set against my future holidays.  Will that be permissible in this new reality? I don’t know and probably neither does Tui at the present time.

Well, this is what TUI are currently saying about holidays for travel between 17/4 and 30/6:

https://www.tui.co.uk/destinations/info/flexible-payment-options

So you should be able to swap your April & June holiday to something else. You'll get a refund it the new holiday is cheaper than you've paid but you will have to pay the difference if it's more expensive.

I guess that's as far as anyone can see right now.

snow_white_baker

bagand96 said:

snow_white_baker said:

So what is the law as it stands ,on a full refund on a package holiday.

Yes.  As the law stands that's correct, if the provider cancels your package holiday, you're entitled to a refund.

Trouble is that everyone is trying to get customers to take a voucher.  Raises many problems, anecdotally a few people have gone to their credit card companies, but they've bounced it back saying talk to the provider.  Small claims court might be an option, but the court system is slow anyway, and will be even slower in light of the current situation.

It's a mess, and it's going to take a long time to sort out.

So are the Abta braking the law. On there 

Advice to customers

zagfles

I wonder how many people whining that they can't have their money back for a service that the airline/tour operator/hotel can no longer provide through no fault of theirs, at the same time have the hypocrisy to expect their employer, or the government, to carry on paying them for work they can no longer do, or no longer do as well, because of the same reason?