TUI - Booked in Store, Balance now due, unable to pay on-line

2 Posts

I have just been on hold to the TUI No, 020 3451 2688, got through after 2hrs 46mins. We booked in-store and our balance is now due (Due to fly out to Majorca in June). I had tried all ways on-line to try and pay the balance with the hope that we would then be covered to either amend or cancel our holiday depending on what happens with the current COVID situation without losing our deposit. I was told that they (advisors on the above No.) cannot make the payment over the phone or make any alteration to my holiday, they are on a different system and I need to wait until someone from my local TUI shop contacts us to either take the payment over the phone or advise what options are open to us at the time. I was concerned that we wouldn't be contacted in time in which case it would look like we had defaulted on our balance payment and therefore lose our deposit, she assured me that that wouldn't be the case and I would just need to hang on to be contacted by the branch who would sort it out for me.
I hope this helps anyone else in similar situation and saves you a long wait on the telephone
I hope this helps anyone else in similar situation and saves you a long wait on the telephone
4
Latest MSE News and Guides
Replies
I think one of our other MSE regulars found a statement about this on the TUI website and posted this in another thread earlier today.
And it would obviously apply to everyone. If nobody can make payments they arent going to be cancelling holidays left right and centre OP. Have some patience. As it happens I will be in the same situation in a few weeks.
https://www.tui.co.uk/destinations/info/store-booking-faqs
"
I PAY MY INSTALMENTS IN PERSON IN STORE, OVER THE PHONE OR IN CASH, DO I NEED TO CALL IN?
You won’t be able to pay your instalments, but please don’t worry. Once we’re able to open our TUI Stores again, you can pop in to pay. Your holiday won’t be cancelled in the meantime, even if your payments are overdueAny update on this. We are in the same situation trying to pay our holiday but we booked in store.
Thank you