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Benidorm 17/3/2020

sommergtt2turbo28
sommergtt2turbo28 Posts: 1 Newbie
edited 19 May at 4:40PM in Coronavirus Board
Was flying out on the 17 March as everything else been cancelled so got told by tui it will take 7 days for a refund still no refund now they say10 days and my friend 20 days ?? Then I’ve been told we will get vouchers for the refund 🤬 can’t this be true hope not I payed cash want cash back thanks 

Comments

  • heatherw_01
    heatherw_01 Posts: 6,755 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper Photogenic

    Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.
    I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
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  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 8 June 2020 at 12:59PM
    On what date was your flight cancelled? 17/3 was nearly 3 months ago, so when did they tell you 7/10/20 days, and what has been happening in the meantime? You are entitled to a cash refund if you want it. If so tell them that you will not accept a voucher, otherwise you may get one by default. 
    Getting a cash refund may take much longer, so you then have the option of chargeback or an S75, assuming you paid on a card and not by cash or transfer.
    No free lunch, and no free laptop ;)
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
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    macman said:
    On what date was your flight cancelled? 17/3 was nearly 3 months ago, so when did they tell you 7/10/20 days, and what has been happening in the meantime? You are entitled to a cash refund if you want it. If so tell them that you will not accept a voucher, otherwise you may get one by default. 
    Getting a cash refund may take much longer, so you then have the option of chargeback or an S75, assuming you paid on a card and not by cash or transfer.
    Due to Spam it's an old post resurrected
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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