Sykes cottages

coey

Lots of people still unaware , cottages have been told to close properties down under coronavirus legislation. It is not the customer cancelling under these circumstances , it is the company , you are entitled to a full refund , don't accept less !
This order to close property is valid until 14/4 [ I think ] but is almost certain to be extended. Once my date of 9/5 with STS holidays is covered I will be demanding a FULL refund or court proceedings , I will NOT be cancelling my holiday under any circumstances.....WHICH yesterday confirmed their view of entitlement to FULL refund.....further info on thread COTTAGE UK.

coey

Don't give in , demand a full refund , Latest [today] advice quoted from Which on UK holidays , unable to add link but easily found on google search....... " What you’re entitled to if your UK holiday plans are cancelled If you had booked a package holiday for the next few weeks – that’s where any two parts of the holiday were booked together, such as accommodation, car hire, transport and activities – the law says you are due a refund within 14 days. Some companies, such as Center Parcs and Haven, have already committed to providing full refunds. However, many companies are only offering customers credit or the chance to postpone their package. If this is not what you want, insist on your legal right to a refund. We’re lobbying for action to be taken over customers being refused refunds. If you had just booked accommodation and the hotel or B&B has now cancelled, you will generally get a refund. Many hotel chains, such as Premier Inn and Hilton, have said they will offer full refunds. Airbnb is also offering customers full refunds until 14 April. But we’ve heard from a number of customers struggling to get refunds. One disappointed holidaymaker, James, told us he had a holiday cottage in Northumberland booked during the lockdown period. But Cottages.com refused to refund his stay, offering him a 12-month deadline to rebook instead. James said the company ‘just couldn’t tell me what would happen if this all lasts more than a year, and said I might even have to pay more when I rebook. I feel very letdown.’ "

Aylesbury_Duck

Stop spamming threads.  Your messages are rambling and repetitive, whereas succinct advice would be much more helpful to consumers.

Brackenfield

I've rebooked with Sykes to next easter instead of this easter, however my booking should be cheaper (checked and screenshoted) and although sykes will charge you if your stay is more expensive they dont refund if it's cheaper.... completely unimpressed with them. I'm going to dispute via my credit card.

sharpe106

I noticed that too on one of the weeks I was looking at.

simonbrown1967

Question for the MSE teams.  Sykes Cottages (based in Cheshire) is holding a considerable amount of moneys from customers who through no fault of their own can not go.  Sykes is refusing to repay any of their customers money and insists it offers alternative dates,  Is this allowed?  In my case, the booking was for unique circumstances and an alternative date is unsuitable.  If this is not allowed and the customers must be fully refunded, how do i go about getting the money back?

Caz3121

existing thread here - https://forums.moneysavingexpert.com/discussion/6118054/sykes-cottages/p1

coey

Brackenfield said:

I've rebooked with Sykes to next easter instead of this easter, however my booking should be cheaper (checked and screenshoted) and although sykes will charge you if your stay is more expensive they dont refund if it's cheaper.... completely unimpressed with them. I'm going to dispute via my credit card.

Hope I'm wrong for your sake but suspect you given up any hope of a better conclusion by agreeing to rebook , I have no intention of agreeing to anything other than a FULL refund for my holiday booked with STS holidays for 9th May....THEY will have to cancel my booking , not ME.

sharpe106

They have now changed it to credit.

coey

Aylesbury_Duck said:

Stop spamming threads.  Your messages are rambling and repetitive, whereas succinct advice would be much more helpful to consumers.

you talking to me aylesbury duck