Santander Secure Message

AlwaysLearnin

Thanks both. Got it sorted.

(if a Select customer, findings might be of interest - https://forums.moneysavingexpert.com/discussion/comment/77063708#Comment_77063708) 

Noupoi

I was able to access the Live Chat from the Android app and closed my savings account quickly with the chatbot.

(I was in the same situation as everyone else - just got the auto-responder from the secure message, and no live chat on my desktop.)

badger09

Noupoi said:

I was able to access the Live Chat from the Android app and closed my savings account quickly with the chatbot.

(I was in the same situation as everyone else - just got the auto-responder from the secure message, and no live chat on my desktop.)

I tried to close redundant cash ISA with 0 balance on 6th May via chat with the bot (ios app). Nothing happened.
Just tried again and eventually got connected to a real person who has requested closure for me. Time will tell.