section 75 advice needed

alifeforfriend

Tildaplum said:

If the flight is cancelled then you are entitled to a full refund from the airline or failing that the the credit card company - both are equally liable

call your credit card and say you want a section 75 claim because the airline is refusing to refund you

if the credit card company refuse to do that then put in a formal complaint to the credit card company

yes it might take some time but these are difficult times at the moment you'll have to be patient

you will get the refund in the end from the credit card company

so  are you suggesting  i shouldnt claim the outstanding amount after the cancellation fees from airline? As airline is ready to refund that

[Deleted User]

Only do that if you don't want a full refund.

Tildaplum

Yes it is up to you - it seems you have two options

one as you say it to get the money from the airline less the cancellation fees (despite the fact that you are owed the full amount)

 if that gives you peace of mind then go for that otherwise legally you are entitled to a full refund as per my previous post but you will have to fight for it

MallyGirl

I have moved this thread to the Coronavirus Travel section for more targeted help