Mytrip.com - avoid this company at all costs

indigo2020

I forgot to add call the airline and find out what has happened.
Consideration will have to be given to whether "price comparison" web sites are also facilitating breaches of English / European law.

Westin

Happy to repost that link for you - 
https://conversation.which.co.uk/travel-leisure/cancelled-flight-airline-refund-voucher-coronavirus/

Unfortunately, what SHOULD happen, is not happening and I don't think WHICH? can change that.

MyTrip.com are not the only company with issues at the moment.  What probably exaggerates the issue with them is that they are predominantly an online ticket seller with limited costly post sales support. On top of the high demand to reach them they are likely to have even fewer staff to service calls.   BTW, this is a foreign owned business with off-shore call handling.

Also, like many sellers of air tickets, whether a traditional travel agent or a cheap online ticket floggers, they are very much in the middle of this s_storm.  The airlines are in many cases not giving cash refunds and so the agents can't refund. 

indigo2020

MyTrip.com (or should that be NoTrip.com?) mentioned in the Guardian:
https://www.theguardian.com/money/2020/apr/08/reschedule-flights-get-refund-airlines-easyjet-coronavirus

indigo2020

Westin said:

...   BTW, this is a foreign owned business with off-shore call handling.

....

Yes, however not immediately apparent that it is.
The parent company's CEO email address is posted earlier in this thread.

iKarlCPFC

They have just cancelled my flights.

They also say to check the Airlines refund policy but they don't list the airline I have booked with on their website.

Anyone had any luck with this lot?

johnoflynn

I had My flight cancelled and contacted wizz air who said that I’d booked through a travel agent and they’d refunded the money back to mytrip. I contacted mytrip who said they wouldn’t refund it until I agreed to a £30 admin charge being deducted. Surely that’s not legal. 

I’m contacting a legal helpline tomorrow and also the credit card company 

Caz3121

Perfectly legal "Refund following airline cancellation: 30 GBP per booking" is in the terms and conditions you agreed to when you made the booking - it applies even when you didn't read them but ticked the box to say you had.
All third parties charge fees, £30 is at the lower end of the scale and would be deemed reasonable
You can avoid third party fees by booking directly with the airline in future.

CKhalvashi

Westin said:

BTW, this is a foreign owned business with off-shore call handling.

We're offshoring certain aspects of our business as we expand post-COVID, I will probably be offshoring myself over the next few years. Nothing illegal about that and not necessarily anything dubious, as with the internet it's possible to trade from anywhere.

johnoflynn said:

I had My flight cancelled and contacted wizz air who said that I’d booked through a travel agent and they’d refunded the money back to mytrip. I contacted mytrip who said they wouldn’t refund it until I agreed to a £30 admin charge being deducted. Surely that’s not legal. 

I’m contacting a legal helpline tomorrow and also the credit card company 

You agreed to this charge when you booked your tickets, and therefore must pay the £30 charge. I don't see why you've booked not through the official channels, especially as Wizz themselves sell their tickets cheaper than any reseller.

If it's for a connection, I've booked one of these in January (on 2 different PNRs) where I arrive at 23:45 on a Friday at the connecting airport and leave at 06:00 on a Saturday. 'Official' connections aren't worth an extra £200pp when I've only paid £36pp for 2 return flights, as it's going to be cheaper to re-book myself if the second one (which is only twice weekly) gets moved.

myTripLegalAction

Hi All,

I have one of my flights cancelled, but MyTrip are refusing to give me a refund of over £2,500 and many of their phone numbers do not work at all. From my research, this has become a pattern from MyTrip that is unacceptable. I am taking advice from lawyers at the moment and am looking for evidence to help me build a legal case against them.

If you have experienced phone numbers not working or refusal to pay a refund for the service that they promised to provide, please message me privately on the email below. My hope is that we can group together to get our money back and ensure that this deceit does not happen to future holidaymakers.

mytriplegalaction@protonmail.com

Alan_Bowen

They are Swedish based so taking legal action is not an easy option. If you paid by credit card I would strongly suggest if you have evidence they will not help you, ask your card issuer for a section 75 claim, simple(sort of) and free