Holiday refund

valsin

Whilst I appreciate that you are inundated with enquires I wondered if you could give me some guidance.

We were due to travel to Thailand yesterday March 17th. I contacted my insurers, Just Travel , several times on the evening regarding this on Monday 16th. Even following the Prime Minister’s announcement advising against all but essential travel on Monday evening, they told me that I wasn’t covered as it had to come from the Foreign Office.

 

Then Foreign Office then made the announcement yesterday at 12.30 advising against all but essential travel. I again contacted my insurers, Just Travel, who told me I wasn’t covered even though the policy was taken out 2nd January. They told me that my travel agents were responsible.

 

I contacted my Travel agents , Travelbag, who told me they weren’t responsible and it was an insurance matter. In fact Travelbag were very rude telling me they had 17, 000 urgent customers to help. This was as though mine wasn’t an urgent issue.

 

In addition, I contacted the dispute team at Barclaycard, who were the card provider of the payments as I was lead to believe that they were the ones who would pick this up so the consumer doesn’t lose out. They also told me that the holiday provider, Travelbag, were responsible for a refund.

 

Please could you help me with some advise as to where I should go with this and what my legal rights are.

 

Many thanks for your help.

 

 

Westin

I seem to recall another similar situation with a poor lady who was due to fly on a TUI holiday to the Cape Verde islands but chose not to, then the FCO issued the new travel advisory at lunch time.  You might wish to have a quick scroll through some of the threads to look for it.

I assume this is not a package holiday?   If so, I would say this is a travel insurance issue but be prepared for an uphill battle as the FCO travel advisory was not issued until lunchtime 17 March.     

heatherw_01

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

valsin

Where has this been moved to as I am not very computer savvy