RBS send me email with click to login link and state never ask for password in the email ??

2e0arr

email yesterday, title "XXXXX do you really know who you’re paying? "

in the email is this

"

Please do not reply to this email as the address is not monitored. Visit our Support Centre if you have any queries and we'll be happy to help.
Important security information
To help you identify our email and as an extra security measure the second half of your postcode is shown at the top. If you have not provided us with this information or your personal details have changed please contact us to update your details.
Royal Bank of Scotland will NEVER ask for your PIN or password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone, by email or text message. Fraudsters may claim to be the bank

"

The support centre Link takes you to a webpage with two attractive young ladies with the text "If you need a helping hand, we’re here", LOL very saucy.

However the webpage has a login link and when you click it it then asks you for your RBS customer number which starts with your date of birth in a 6 digit form. Then next part asks you for your password details ?

this breaches principle 7 of the FCA principles plus a few more.

RBS customer service think there is nothing wrong with this email.

I disagree.

kuratowski

This appears to amounts to a complaint that RBS's statement "Royal Bank of Scotland will NEVER ask for your PIN or password when identifying you on the phone or online" is not literally true in all situations.

Or are you suggesting that RBS ought to allow you to log in to online banking without your password?

2e0arr

kuratowski said:

This appears to amounts to a complaint that RBS's statement "Royal Bank of Scotland will NEVER ask for your PIN or password when identifying you on the phone or online" is not literally true in all situations.
Exactly 

Or are you suggesting that RBS ought to allow you to log in to online banking without your password?
defo not suggesting

Exactly their email is factually incorrect .
and
definately not suggesting they should allow

kuratowski

I do think the wording could be improved.  I think what they meant to say was they would not ask for it on the phone, or in online chat, or via secure messaging.  They kept their message simple, at the cost of some inaccuracy.

Or via text message, or email, or Whatsapp, etc.  When you start to list all the channels it gets rather longwinded.

k3lvc

In the same spirit of pedantry that your world seems to operate in they're not asking for your password - they're asking for a limited part of your password which will allow them to identify you but without multiple attempts would be of zero use to anyone else.
If you don't like it you're quite at liberty to move your banking elsewhere. Alternatively set yourself up as an independent wording consultant to ensure all companies communication with you complies with your version of English rather than a universally accepted version

2e0arr

kuratowski said:

I do think the wording could be improved.  I think what they meant to say was they would not ask for it on the phone, or in online chat, or via secure messaging.  They kept their message simple, at the cost of some inaccuracy.

Or via text message, or email, or Whatsapp, etc.  When you start to list all the channels it gets rather longwinded.

its easy for people to get long winded

kuratowski

Communication requires two parties.  It's difficult for RBS (or any other company) to send a single communication that will be equally well understood by all its customers, given the inherent diversity of the audience with a wide range of financial and technological sophistication.  Worse, the people they most need to reach probably won't read it anyway.

2e0arr

no it doesnt 
RBS have breached principles 1,2,3,5,6,7,8,9 of the Financial Conduct Authority's principles  and deny it

k3lvc

2e0arr said:

no it doesnt 
RBS have breached principles 1,2,3,5,6,7,8,9 of the Financial Conduct Authority's principles  and deny it

In which case complain and get your compo - it doesn't seem to be impacting anyone else

2e0arr

k3lvc said:

2e0arr said:

no it doesnt 
RBS have breached principles 1,2,3,5,6,7,8,9 of the Financial Conduct Authority's principles  and deny it

In which case complain and get your compo - it doesn't seem to be impacting anyone else

I am processing my complaint 
and happy to point out this to the good people on the Forum who may be RBS customers on who it may impact.
Similarly i received an email with a click to login emailf from john lewis finance CC on 13 nov 2019 and which they said they would never send a click to logon link. They admitted their error.
 RBS don't appear to understand 

born_again

>>The support centre Link takes you to a webpage with two attractive young ladies with the text "If you need a helping hand, we’re here", LOL very saucy.

However the webpage has a login link and when you click it it then asks you for your RBS customer number which starts with your date of birth in a 6 digit form. Then next part asks you for your password details ?

this breaches principle 7 of the FCA principles plus a few more.

RBS customer service think there is nothing wrong with this email. <<

So by what you are saying that any link from a banks website to their internet banking sign on page is a breech of FCA principles..
Crazy. 

Just about every post you seem to be making is about complaining to the FCA??