E.ON I’M AT MY TETHER WITH LIES, DECEIVING AND I GUESS IT IS ALL RECORDED.

DWiper

E.ON_Company_Representative:_Malc said:

DWiper said:

Last week I rang my brother to help me with a bill from E.ON after receiving another letter demanding £55 for a visit and post through my letter box. I have mental health issues with a plate in my head from an accident as a child, I was ran over. I am on benefits and struggle to pay my bills, but I do pay them. My brother sent a letter to the CEO about these £55 letter drops for two of them. Then I was walking out the door yesterday when a woman who would only be named as Lauren from Field Debt Solutions. She said she was there to help me solves this matter though it was not going to charge me another £55 for the visit. I rang my brother again who attended my flat with his wife. My brother explained to Lauren that I had not received a letter from EON stating a debt collector was going to attend. After a few words and being informed she was a third party interloper who was acting in fraud and demanding money with menace she stood up and walked out trying to hand me or my brother a letter at which point my brother said not to except from her.
After she left I put my head into my hands and got upset and stressed out. I’m going to live in a tent in a field because I can’t cope with this I said to my brother in tears. His wife got on the phone to sort things out with EON who explained what was happening and my brother had no communication from EON about a debt collection agency being involved. My brother asked how much the bill was, which was £209.94p. My brother asked if he paid the bill, would an extra £55 be placed on the bill as this seem’s to be unlawful. The answer was no, and the bill was paid by my brother. Today I get a letter requesting £209.94p in the post. My brother said ring them up and explain the situation that the bill had been paid. So I rang them and they knew nothing about it and still demanded the money and also told me there was another £55 to pay. Yesterday they told my brother £55 was for up-to 3 visits, yet today they tell me I have to pay £55 for another visit. I’m confused and distraught by the way this company is dealing with this matter and I do believe they are demanding money with menace. My brother is talking about making a small claims court issue for the 3X £55 (two have already been paid). He had advised me to visit the Citizens Advise Bureau, take all my letters with me. He said the mess I was in was having a TORT created against me. He also believes EON are not allowed to act as debt collectors or if a debt collection agency is using a letter heading with EON on the letter is fraud. My brother has mentioned the harassment and communications act, the fraud act. Today I rang EON back and kept requesting the complaints department and they refused to put me through saying this problem does not warrant them to be involved. My brother is now on the case to help me with legal action no matter the cost against EON and their CEO in Nottingham.

Has anyone else suffered like this? Anyone got any advise? I’m really considering living in a tent in a field, I can’t take this any longer.

regards
DWiper

DWiper said:

The bill was settled yesterday after being told the visit yesterday would not be charged for, but now they are demanding another £55 for the third time. It is demanding money with menace. Since when has EON allowed a debt solution agency to bare their logo? This is going to be a court case my brother is dealing with.

Hello DWiper  and welcome to the Forums.

When accounts fall into debt, we sometimes need to visit to see if we can set up an arrangement to clear the outstanding balance. This is a Debt Resolution Visit and it's done by one of our Field Advisors. I suspect this was Lauren. There's a £55 fee to cover the cost of the visit. It doesn't matter how many times the rep visits, provided these are within a 28 day period, the fee is only charged once. Visits outside of this timeframe may result in additional charges.

It takes a fairly long time to reach this point and comes after a series of attempts to make contact by phone, letter, text or email. This includes advising a visit might be needed and the costs involved. On each communication, we let customers know about different ways to pay including setting up an arrangement to spread the debt over a more manageable period.

I'm sorry to hear you've health issues and struggle with your bills. As Gerry1 says, make sure you're on our Priority Services Register. This is a record of any vulnerabilities in the household similar to those you describe. It lets us provide extra support and advice to those most in need of it.

There are other ways we can help too. For instance, Warm Home Discount (worth £140) is still open and can be applied for online through our website. There's also the Energy Company Obligation (ECO) to help with insulating the property and replacing broken boilers. Additionally, there's the E.ON Energy Fund to help our most vulnerable residential customers pay energy bill debts and buy replacement white goods. There's more about all of these things, including eligibility, on our website.

Many thanks for settling the bill yesterday. It sounds like the letter you received today was already in the pipeline and it was too late to stop it. As this balance has now been paid, please ignore the letter.

I'm sorry, too, you weren't put through to a Complaint Manager. This should've been done as soon as you had explained your feelings. I'd recommend using the Live Chat service on our website. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. They'll start the ball rolling so all the points you've raised can be investigated and you can keep a transcript of the chat.

Hope this points you in the right direction DWiper.

Malc

Hi Malc,
Thanks for replying.
Does that mean even though the bill has been paid I still have to pay for the last visit Lauren attended? 

Because that is what the agent on the phone said to me. I am leaving EON now the bill has been settled. There will be a small courts claim for the 2X £55 already paid and a cost for the horrendous way I have been dealt with. Only a court of my peers can charge me, not a Utilities company as they have no right putting charges on the public, especially the vulnerable. My brother said until someone makes a stand against this bullying, nothing will change. My brother said he will pay the £35 for the electronics version of the small claims court form.
Yes it was Lauren, who said she was there to help, yet trying to hand over a £55 letter drop which I have been told I have to pay. The agent on the phone who my brother spoke to says each £55 is for three visits. It is all very confusing, misinformation to say the least when one doesn’t know from one alleged fact from another.
I will not be communicating with anyone in chat, as I don’t know who to believe anymore.
I will also be sending a SAR request as advised by my brother for all evidence of their alleged letters they have said they sent that I have not received which has got to this point of horrendous business practices.

Thank you for you’re reply, you are the only one who has made any sense from this issue which should never have got to this point in the first place.

kind regards
DWiper

Former_E.ON_Company_Representative:_Malc

DWiper said:

E.ON_Company_Representative:_Malc said:

DWiper said:

Last week I rang my brother to help me with a bill from E.ON after receiving another letter demanding £55 for a visit and post through my letter box. I have mental health issues with a plate in my head from an accident as a child, I was ran over. I am on benefits and struggle to pay my bills, but I do pay them. My brother sent a letter to the CEO about these £55 letter drops for two of them. Then I was walking out the door yesterday when a woman who would only be named as Lauren from Field Debt Solutions. She said she was there to help me solves this matter though it was not going to charge me another £55 for the visit. I rang my brother again who attended my flat with his wife. My brother explained to Lauren that I had not received a letter from EON stating a debt collector was going to attend. After a few words and being informed she was a third party interloper who was acting in fraud and demanding money with menace she stood up and walked out trying to hand me or my brother a letter at which point my brother said not to except from her.
After she left I put my head into my hands and got upset and stressed out. I’m going to live in a tent in a field because I can’t cope with this I said to my brother in tears. His wife got on the phone to sort things out with EON who explained what was happening and my brother had no communication from EON about a debt collection agency being involved. My brother asked how much the bill was, which was £209.94p. My brother asked if he paid the bill, would an extra £55 be placed on the bill as this seem’s to be unlawful. The answer was no, and the bill was paid by my brother. Today I get a letter requesting £209.94p in the post. My brother said ring them up and explain the situation that the bill had been paid. So I rang them and they knew nothing about it and still demanded the money and also told me there was another £55 to pay. Yesterday they told my brother £55 was for up-to 3 visits, yet today they tell me I have to pay £55 for another visit. I’m confused and distraught by the way this company is dealing with this matter and I do believe they are demanding money with menace. My brother is talking about making a small claims court issue for the 3X £55 (two have already been paid). He had advised me to visit the Citizens Advise Bureau, take all my letters with me. He said the mess I was in was having a TORT created against me. He also believes EON are not allowed to act as debt collectors or if a debt collection agency is using a letter heading with EON on the letter is fraud. My brother has mentioned the harassment and communications act, the fraud act. Today I rang EON back and kept requesting the complaints department and they refused to put me through saying this problem does not warrant them to be involved. My brother is now on the case to help me with legal action no matter the cost against EON and their CEO in Nottingham.

Has anyone else suffered like this? Anyone got any advise? I’m really considering living in a tent in a field, I can’t take this any longer.

regards
DWiper

DWiper said:

The bill was settled yesterday after being told the visit yesterday would not be charged for, but now they are demanding another £55 for the third time. It is demanding money with menace. Since when has EON allowed a debt solution agency to bare their logo? This is going to be a court case my brother is dealing with.

Hello DWiper  and welcome to the Forums.

When accounts fall into debt, we sometimes need to visit to see if we can set up an arrangement to clear the outstanding balance. This is a Debt Resolution Visit and it's done by one of our Field Advisors. I suspect this was Lauren. There's a £55 fee to cover the cost of the visit. It doesn't matter how many times the rep visits, provided these are within a 28 day period, the fee is only charged once. Visits outside of this timeframe may result in additional charges.

It takes a fairly long time to reach this point and comes after a series of attempts to make contact by phone, letter, text or email. This includes advising a visit might be needed and the costs involved. On each communication, we let customers know about different ways to pay including setting up an arrangement to spread the debt over a more manageable period.

I'm sorry to hear you've health issues and struggle with your bills. As Gerry1 says, make sure you're on our Priority Services Register. This is a record of any vulnerabilities in the household similar to those you describe. It lets us provide extra support and advice to those most in need of it.

There are other ways we can help too. For instance, Warm Home Discount (worth £140) is still open and can be applied for online through our website. There's also the Energy Company Obligation (ECO) to help with insulating the property and replacing broken boilers. Additionally, there's the E.ON Energy Fund to help our most vulnerable residential customers pay energy bill debts and buy replacement white goods. There's more about all of these things, including eligibility, on our website.

Many thanks for settling the bill yesterday. It sounds like the letter you received today was already in the pipeline and it was too late to stop it. As this balance has now been paid, please ignore the letter.

I'm sorry, too, you weren't put through to a Complaint Manager. This should've been done as soon as you had explained your feelings. I'd recommend using the Live Chat service on our website. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. They'll start the ball rolling so all the points you've raised can be investigated and you can keep a transcript of the chat.

Hope this points you in the right direction DWiper.

Malc

Hi Malc,
Thanks for replying.
Does that mean even though the bill has been paid I still have to pay for the last visit Lauren attended? 

Because that is what the agent on the phone said to me. I am leaving EON now the bill has been settled. There will be a small courts claim for the 2X £55 already paid and a cost for the horrendous way I have been dealt with. Only a court of my peers can charge me, not a Utilities company as they have no right putting charges on the public, especially the vulnerable. My brother said until someone makes a stand against this bullying, nothing will change. My brother said he will pay the £35 for the electronics version of the small claims court form.
Yes it was Lauren, who said she was there to help, yet trying to hand over a £55 letter drop which I have been told I have to pay. The agent on the phone who my brother spoke to says each £55 is for three visits. It is all very confusing, misinformation to say the least when one doesn’t know from one alleged fact from another.
I will not be communicating with anyone in chat, as I don’t know who to believe anymore.
I will also be sending a SAR request as advised by my brother for all evidence of their alleged letters they have said they sent that I have not received which has got to this point of horrendous business practices.

Thank you for you’re reply, you are the only one who has made any sense from this issue which should never have got to this point in the first place.

kind regards
DWiper

You're welcome DWiper. Happy to reply.

The charges for home visits are as per my original reply. If all the visits were in a 28 day period, only one fee of £55 will apply. If you've an online account, you'll be able to see any charges in the 'billing and payments' section. They'll also be listed on your bills.

Malc

45002

https://www.consumeractiongroup.co.uk/topic/420487-eonhelp-eon-being-harsh-with-vulnerable-customer/

Smodlet

At the risk of seeming inflammatory, "a court of your peers" would be called upon to judge a criminal offence, not a civil matter.  Debt does not need to become any kind of court matter if arrangements to pay it are made before it becomes so.  Once it does, the judge's decision is final, as far as I know from watching Judges Rinder and Judy.

I think, perhaps, your brother, like me, watches too much TV or reads too much John Grisham (fictional novels regarding legal issues by other authors are available)

Former_E.ON_Company_Representative:_Malc

zwill23 said:

I signed up for smart pay as you go I owed nothing to anyone and almost 4 years later a whole lot of threats they refused to actually take me to court and fitted a classic prepayment meter in a home with only DWP benefits and 2 young children 2 of us long term sick or disabled and in 3 days it has cost me £93 in Electricity.
E.on lied to the Ombudsmen services on many occasions they were found to be at fault in many areas 
Now they are trying to attach a £5800 debt to my account when the actual figure is nowhere near that amount and  said I would use £63 of electric when my friends are in larger homes only paying £30 a week.
They lie so much I have refused to make telephone calls with them and I am currently back with the Ombudsmen because I have a regular 3 bedroomed home and nothing unusual plugged in but there is no way on this planet a single person and 2 young children are going to use over £4000 a year on just Electricity

Hello zwill23 and I replied to the separate thread you started on this subject the other day. It's at the following link.

https://forums.moneysavingexpert.com/discussion/6114379/e-on-breaching-contract-overcharging-on-prepayment-meter#latest

Malc