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Wetherspoons Complaint

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  • Takmon
    Takmon Posts: 1,738 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Robert19D said:
    Im not exactly one to complain in front of other guests and embarass the staff. Obviously it seems all you lot are. However thats my reasoning for filing the complaint online albeit wasnt happy with my food or experience.
    But your happy to use swear unnecessarily in an email?. Complaints can be made in a calm tone to the staff and it won't embarrass them. 
    If i was in your position i would have gone up to the bar and explained the food was cold and request for a replacement, if the food was eaten then it can't have been that bad. I can't see why you couldn't have asked them to do this when you asked them to lock the side door because you were cold?. 
    As for what's on the TV, well it's obvious your just adding that on to make the complaint seem more "serious" because who seriously goes out for a meal to watch TV?...
  • Pollycat
    Pollycat Posts: 35,791 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    edited 12 March 2020 at 12:03PM
    Robert19D said:
    Im not exactly one to complain in front of other guests and embarass the staff. Obviously it seems all you lot are. However thats my reasoning for filing the complaint online albeit wasnt happy with my food or experience.
    Well i certainly wouldn't sit in silence and eat cold food

    **********
  • giraffe69
    giraffe69 Posts: 3,604 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I'd be very happy if the news rather than the six nations was on but accept there are some who might not. As far as I can tell from this thread you
    a. had cold food but did not complain at the time and ate (I think) some or all of it
    b. had a TV programme on which was not your preference
    c. made a written complaint later
    d. followed this up with abusive language leading to your complaint being closed.
    so irrespective of whether your complaint had merit and/or was taking too long to solve you gave them a get out of jail free card by being abusive. What have you learnt for the future? 
  • eddddy
    eddddy Posts: 18,029 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    You're saying that you didn't like the quality of the meal, the quality of the pub, the quality of service, and the way they dealt with your complaint.

    So perhaps the best solution is not give them any more of your business, and move on with your life. I'm not sure it's worth obsessing about.

    If all their customers have the same opinion as you, I guess that pub will soon go out of business anyway.


  • Pollycat
    Pollycat Posts: 35,791 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    eddddy said:

    You're saying that you didn't like the quality of the meal, the quality of the pub, the quality of service, and the way they dealt with your complaint.

    So perhaps the best solution is not give them any more of your business, and move on with your life. I'm not sure it's worth obsessing about.

    If all their customers have the same opinion as you, I guess that pub will soon go out of business anyway.


    It's more than one pub.
    And judging by how busy all of them usually are, the OP is in a minority.
    Unless self-isolation chucks a spanner in the works.
  • eddddy
    eddddy Posts: 18,029 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Pollycat said:
    eddddy said:

    You're saying that you didn't like the quality of the meal, the quality of the pub, the quality of service, and the way they dealt with your complaint.

    So perhaps the best solution is not give them any more of your business, and move on with your life. I'm not sure it's worth obsessing about.

    If all their customers have the same opinion as you, I guess that pub will soon go out of business anyway.


    It's more than one pub.
    And judging by how busy all of them usually are, the OP is in a minority.
    Exactly. Their pubs are cheap, low quality, and very popular. A bit like the budget airlines, budget hotels and maybe the budget supermarkets.

    Personally, I'm happy with that. But if they OP isn't, they need to go to a different type of pub.
  • ToxicWomble
    ToxicWomble Posts: 882 Forumite
    500 Posts Name Dropper First Anniversary
    I wonder if the “food” was ice cream 🤔
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