1st letter from DRP

D_P_Dance

OP, many of the questions you have asked are covered in the newbies thread.  If you have not read it please do so.

Have you complained to your MP yet?

Le_Kirk

beamerguy said:

As said above ........ you do realise that DRP are just a mutant of corona virus and you stay clear of them, pointless sewer life who live in the clouds

A strange picture to get one's head around!  Isn't that an oxymoron?

pogofish

Do we really need yet another DRP thread...?

Coupon-mad

No, we need NO DRP THREADS.

But the OP only needs to email Steve Clark and say they appealed but got no POPLA code.

hello19

Coupon-mad said:

No, we need NO DRP THREADS.

But the OP only needs to email Steve Clark and say they appealed but got no POPLA code.

I have read my appeal that I sent to CP PLUS again and realised the keeper has said they are not the driver. Does this matter? I apologise for all these emails. I've messed up right at the start and dont want to dig me down deeper. I really really appreciate your responses. 

Coupon-mad

That's very good news. 

Do the complaint to Steve Clark and show him the appeal & DRP letter attached to your complaint email, and ask him to investigate why CP Plus sent you no POPLA code, and if they claim they did, can they send another for goodwill, or cancel the charge because the keeper cannot be liable.

hello19

Coupon-mad said:

That's very good news. 

Do the complaint to Steve Clark and show him the appeal & DRP letter attached to your complaint email, and ask him to investigate why CP Plus sent you no POPLA code, and if they claim they did, can they send another for goodwill, or cancel the charge because the keeper cannot be liable.

About to send this Steve. Can I request you to check if this is ok, please?

Can I also add, I've really messed this up by not following the thread. I panicked and have now made things worse.

I was the driver of the vehicle. The driver of the vehicle appealed and mentioned they are the driver. The keeper is not aware of any of this although they were briefly told whats happening, but its the driver trying to sort this out. DRP letters are still being sent to the keeper because CP PLUS did receive appeal sent from driver.

"Dear Steve, 
I wish to make a formal complaint with regard to a Parking Charge Notice ********** received on the ********** by CP Plus Ltd.
I followed CP PLUS LTD online appeals process and submitted an appeal on *********. I did receive an acknowledgement of this appeal and was told they would get back within 35 days, however instead of receiving a reply from CP Plus Ltd in regard to the appeal I received a letter from Debt Recovery Plus dated *******. I have had no other communication from CP Plus Ltd. I have tried to follow up CP Plus Ltd via telephone, however I am put through an automated service that states that they do not deal with appeals via telephone and only writing and to wait. however CP Plus Ltd did not follow through. 
In light of the above information, I believe that CP Plus Ltd is in breach of the British Parking Association Code of Practice 2012 - Version 6, October 2015, under sections 22.6 and 22.8.

22.6 states:
"When you receive an appeal about the issue of a parking charge, you must stop work on processing the charge immediately. You must not increase the charge until you have replied to the appeal."

22.8 states:
"You must acknowledge or reply to the appeal within 14 days of receiving it. If at first you only acknowledge the appeal, or your reply does not fully resolve it, normally we would expect you to seek the additional information you require from the motorist and accept or reject the appeal in writing not more than 35 days after the information required to resolve it has been received from the motorist. It is acknowledged that in exceptional circumstances, an investigation into an appeal may take longer than 35 days after such information has been received and in these instances, the motorist must be advised accordingly and given a date by which they can expect a resolution. If this date cannot be achieved then the motorist must be written to again and a revised resolution date agreed. We may require you to demonstrate that you are keeping to these times."

Due to CP Plus Ltd failing to adhere to these conditions I believe that they are in breach of the Code of Practice and would appreciate your taking the appropriate action as to why they have not sent me a Popla code and if they claim they did, can they send another for goodwill, or cancel the charge because I cannot be liable. 
I
 have attached the following documentation in support of this complaint:

• Screenshots of my original appeal showing the date created

• DRP Letters received

Yours faithfully,"

Coupon-mad

How can one person (the driver) write this, when it's not the same person (the keeper) getting the letters?

I followed CP PLUS LTD online appeals process and submitted an appeal on *********. I did receive an acknowledgement of this appeal and was told they would get back within 35 days, however instead of receiving a reply from CP Plus Ltd in regard to the appeal I received a letter from Debt Recovery Plus dated *******. 

The complaint should come from the keeper - angrily, WHY are your AOS member firm, CP Plus sending me (the keeper who was not driving) DRP letters, when the driver appealed and CP Plus acknowledged that on xx/xx/20 and have subsequently not bothered to send that person a POPLA code but clearly decided I am an easier target for debt demands?  Please investigate; no-one needs these shonky leaching parasite firms after us, in the current climate.

hello19

Coupon-mad said:

How can one person (the driver) write this, when it's not the same person (the keeper) getting the letters?

I followed CP PLUS LTD online appeals process and submitted an appeal on *********. I did receive an acknowledgement of this appeal and was told they would get back within 35 days, however instead of receiving a reply from CP Plus Ltd in regard to the appeal I received a letter from Debt Recovery Plus dated *******. 

The complaint should come from the keeper - angrily, WHY are your AOS member firm, CP Plus sending me (the keeper who was not driving) DRP letters, when the driver appealed and CP Plus acknowledged that on xx/xx/20 and have subsequently not bothered to send that person a POPLA code but clearly decided I am an easier target for debt demands?  Please investigate; no-one needs these shonky leaching parasite firms after us, in the current climate.

I sent an email to steve with the attachments however all he did was apologise and sent me a link to log the complaint. Shall go ahead and do as he requested or shall I email steve back?

Many thanks 

Umkomaas

Use the complaint link he sent you.