Weird Issue with Xiaomi Phones and Plusnet Wifi

Lizbetty

Good afternoon
Our internet at home has been appalling for a long time, four BT engineers have been out and shifted things blaming the last one. Every time they leave it's fine then goes downhill again very quickly.

I have a fault logged with Plusnet but am also in the middle of changing to EE out of frustration with Plusnet of late to be honest, having been with them since 2007. Plusnet are on the ball just now as they've passed it to one person to deal with. They say that the router logs show the kid's Xiaomi phones accessing the router every 10 to 15 minutes which they say could be causing things to grind to a halt for all of us but it's still being looked into.

It's frustrating as the kids can't even access wifi in the same room as the router or most of the time on their phones actually, so they're eating up mobile data like you wouldn't believe just listening to Spotify and chatting with friends etc. I'm struggling to understand what could be going on here. Has anyone else had a similar issue please? I'm just worried this will still continue even when we change to EE on 16th March. I had a google and can't find any answers online. 

I just feel I need to understand a bit of what might be going on, it might be I can resolve it somehow through the phone or router settings, or something?

Thanks for any advice anyone can offer,
Lucy

alanwsg

What router do you have, is it the Plusnet "Technicolor TG582n"?

I have one of those and I have the syslog switched on, I often see it throwing Wifi devices off the network in cycles of 10 minutes. 

Every 10 minutes it throws a set of maybe 6 devices off the network at exactly the same time, they all reconnect straight away but then 10 mins later it happens again.

It's intermittent and It doesn't seem to affect my service so I haven't looked into it any further, but I would suspect the Plusnet router is up to no good.

BigAl94

Get yourself a decent modem router, don't need to spend a lot
https://www.amazon.co.uk/Wireless-Connections-Infinity-Certified-Refurbished/dp/B07H2JX1JX/ref=sr_1_8?crid=1U1IB41VIE098&keywords=tp+link+modem+router&qid=1583682645&sprefix=tp+link+modem+router,aps,152&sr=8-8
Pretty much guarantee your problems will be sorted

flashg67

I have PN fibre and a Xiaomi phone - not had any issues. Is it ok with the phone's wifi switched off? Seems an odd one and a little like clutching at straws! For a long time now I've used a BT homehub (cheapo from ebay) which is easy to configure & gives me better overall wifi

rachel6188

I have to say we have got issues with virgin media and have had for over a year and we were finding when the network was switching from 2.4 to 5ghz it was kicking the device off the network. It happened on all of our devices and it was a firmware issue with them. The only thing I have done is stop the router from switching through settings and separated the router into 2 different channels with a different password for each. Sorry if this isn't any help but I thought it could x

Lizbetty

alanwsg said:

What router do you have, is it the Plusnet "Technicolor TG582n"?

I have one of those and I have the syslog switched on, I often see it throwing Wifi devices off the network in cycles of 10 minutes. 

Every 10 minutes it throws a set of maybe 6 devices off the network at exactly the same time, they all reconnect straight away but then 10 mins later it happens again.

It's intermittent and It doesn't seem to affect my service so I haven't looked into it any further, but I would suspect the Plusnet router is up to no good.

It's a Hub One router we've had for 6 years I think. Now you mention it my Chromebook has started kicking off the internet every so often too so I bet that's the same thing you know. 

Lizbetty

BigAl94 said:

Get yourself a decent modem router, don't need to spend a lot
https://www.amazon.co.uk/Wireless-Connections-Infinity-Certified-Refurbished/dp/B07H2JX1JX/ref=sr_1_8?crid=1U1IB41VIE098&keywords=tp+link+modem+router&qid=1583682645&sprefix=tp+link+modem+router,aps,152&sr=8-8
Pretty much guarantee your problems will be sorted

Thanks, that does sound like a plan! We get the EE router through in a few days, but if it's still doing the same with that I'll get a new one myself. Thanks for the reply  

Lizbetty

flashg67 said:

I have PN fibre and a Xiaomi phone - not had any issues. Is it ok with the phone's wifi switched off? Seems an odd one and a little like clutching at straws! For a long time now I've used a BT homehub (cheapo from ebay) which is easy to configure & gives me better overall wifi

I don't think it is great with the phones off, the kids are at school and the Chromebook still drops off in cycles too. I hate not really understanding what's going on but it does appear to be the router doesn't it? 

Lizbetty

rachel6188 said:

I have to say we have got issues with virgin media and have had for over a year and we were finding when the network was switching from 2.4 to 5ghz it was kicking the device off the network. It happened on all of our devices and it was a firmware issue with them. The only thing I have done is stop the router from switching through settings and separated the router into 2 different channels with a different password for each. Sorry if this isn't any help but I thought it could x

Thanks for the reply I really appreciate it I'll have a look at the settings and see if I can adjust that. It's so frustrating when it drags in isn't it, it's cost us a bomb in mobile data and a lot of swears 😀 

JJ_Egan

I usually get a new router from BT when it has problems .

Providing i send in a complaint with actual faults logged .

If you swap ISP  you may get a better or worse router .

Key here is it the incoming tested via Ethernet  or only wifi  .

BigAl94

JJ_Egan said:

I usually get a new router from BT when it has problems .

Providing i send in a complaint with actual faults logged .

If you swap ISP  you may get a better or worse router .

Key here is it the incoming tested via Ethernet  or only wifi  .

After endless issues and several faulty BT Home Hub 6's I bought my own T P Link modem router 18 months ago and have had zero issues since.