Grievance with VW

Fosterdog

So did the report say anything about a fault with the roof or not? You also keep saying that your daughter couldn't have damaged it because it's just a button, firstly people can damage buttons, secondly VW have said the mechanism is damaged not the button which could have got damaged in a number of ways so it would have been sensible to look into what part of the mechanism was damaged and tried to work out how that happened rather that constantly repeating that it's just a button, the button is what controls the mechanism and has no bearing on if or how the mechanism got damaged.

Hasbeen

photome said:

Hasbeen said:

photome said:

LABMAN said:

Coco52 said:

powerful_Rogue said:

Coco52 said:

powerful_Rogue said:

What does the independant report actually state?

Did they remove anything to complete the report and not put it back correctly?

No they didn’t remove the roof they put her car on a diagnostic check and it came back with many electrical faults 

That in itself means nothing.

What did the independant report actually state?

My daughter doesn’t live at home we have her car her because we have a garage to keep it safe , I will be seeing her over the weekend I’ve actually asked her for everything she has so we can take this further me and her dad are willing to take them to court 

Who is your daughters Dad?

What is the relevance?

Good question. Perhaps Photome will explain? Perhaps the thinking is unless your daughters Dad is a top ranking Queen's Counsel? There is in my humble opinion, absolutely no chance in not you and her dad, but your daughter taking them to court and arriving at a satisfactory conclusion.
Perhaps you can inform posters what model of VW car she purchased with panoramic roof?
Perhaps it has history of faults?

Or even Labman

Even more so LOL This new forum and these multi quotes etc is really bad My apologies to Photome?

LilElvis

Did you/ your daughter retrieve the roof? It's heavy so can hardly have blown away.
Has she reported the damage to her insurer? What was their response?

Aylesbury_Duck

LilElvis said:

Did you/ your daughter retrieve the roof? It's heavy so can hardly have blown away.

No, the police looked for it but couldn't find it.

shaun_from_Africa

Coco52 said:

No they didn’t remove the roof they put her car on a diagnostic check and it came back with many electrical faults 

"many electrical faults" simply shows the status of the car, not how the faults occurred.
With an electrically operated roof, it's sometimes very easy to cause damage (both the roof and electrical components) by closing the roof whilst it's jammed with something in the way so it doesn't move correctly and without proof to the contrary, VW could easily state that this is exactly what happened. 

Coco52

Thank you all for your comments I have taken everyone’s comments on board I hope there will be a good outcome in all of this , so thanks again 

LilElvis

Aylesbury_Duck said:

LilElvis said:

Did you/ your daughter retrieve the roof? It's heavy so can hardly have blown away.

No, the police looked for it but couldn't find it.

They said they would - doesn't mean they did as they might have had some actual policing to do. If it wasn't obstructing the highway why would/ should they waste their time? The OP and their daughter could have looked for it the next morning but don't appear to have bothered.

shaun_from_Africa

LilElvis said:

The OP and their daughter could have looked for it the next morning but don't appear to have bothered.

I suppose that it depends on what type of road it happened and also where it landed.
If it was a motorway then looking for the roof the next day would be extremely difficult unless they could have found minor roads running very close to where the roof came off.
Apart from that, if the roof looked to be in fairly good condition, I wouldn't be surprised if it was salvaged by someone in a passing van or lorry.

Coco52

shaun_from_Africa said:

LilElvis said:

The OP and their daughter could have looked for it the next morning but don't appear to have bothered.

I suppose that it depends on what type of road it happened and also where it landed.
If it was a motorway then looking for the roof the next day would be extremely difficult unless they could have found minor roads running very close to where the roof came off.
Apart from that, if the roof looked to be in fairly good condition, I wouldn't be surprised if it was salvaged by someone in a passing van or lorry.

It wasn’t on a motorway thank god because a big piece of glass flying towards you Could have caused a major accident, it was a country lane but the lanes each side had big dips which there was no way she could have got down there , The police contacted the traffic police who said they would try and locate it but as of yet they haven’t contacted her